Customer Success Performance Analyst
hace 4 días
Docplanner Group is a global healthcare platform with a mission to 'make the healthcare experience more human'. As an Operations Customer Success Analyst, you will play a crucial role in helping the CS structure achieve its results. Your key responsibilities will include creating useful reports to analyze business metrics, providing insights for analysis and decision-making, interpreting KPIs, and developing action plans to improve business indicators.
Key Responsibilities- Create reports to analyze business metrics and provide insights for analysis and decision-making
- Interpret KPIs and develop action plans to improve business indicators
- Develop processes in the CRM to improve business indicators and ensure new process adoption
- Work closely with different departments to follow up on existing projects or help with emerging projects
- Participate in strategic projects to ensure their success and maximize business impact
- 2-3 years of experience in a similar role
- Database and SQL experience
- Knowledge of Tableau, Datastudio, and Google Sheets
- Experience in managing a CRM - Salesforce, Hubspot, etc.
- Fluent in English and advanced/bilingual in Spanish
- A strong analytical mind, results-oriented approach, creative and dynamic mindset, and excellent communication skills
We promote equal opportunities in our recruitment process and every day at work. If you apply for a job with us, you will be treated equally regardless of your age, disability, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other dimension of human diversity.
SalaryThe estimated salary for this role is around $70,000-$90,000 per year, depending on location and experience. We offer a competitive compensation package that includes a base salary, benefits, and opportunities for professional growth.
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