Senior Performance Analyst

hace 4 días


Barcelona, Barcelona, España Jordan Martorell S.L. A tiempo completo
Senior Real-Time Analyst Position

We have an exciting opportunity for a Senior Real-Time Analyst to join our team in Barcelona.

About the Role:
  • The ideal candidate will use their expertise to monitor and analyze intraday operations performance.
  • Produce accurate and timely reports to support business decision-making.

Job Description:

  • Monitor intraday metrics (volumes, productivity, internal and external production KPIs) to ensure proper staffing levels and compliance with the account's service level agreements.
  • Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence.

About Our Company:

  • TELUS Digital provides customer experience (CX) and digital services to clients worldwide.

Compensation and Benefits:

The estimated annual salary for this position is between 38,000 - 58,000 EUR. The position also offers relocation assistance, sign-in bonus, private health insurance, and daily meal allowance.

Requirements:

  • Valid work permit for Spain or EU Citizenship.
  • Minimum 2 years of experience in Call Center Operations, Customer Service, Business Process, or related field.
  • Bachelor's degree or equivalent.


  • Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completo

    About the RoleWe are seeking a talented Senior Performance Analyst to join our team. As a key member of our organization, you will be responsible for driving business performance and contributing to the development of our company.Key Responsibilities• Participate in the preparation of the Country Performance Analysis pack to be delivered to Group.•...


  • Barcelona, Barcelona, España Volotea Alaeo Sl A tiempo completo

    At Volotea, we are on a mission to connect people in small and mid-sized cities with their passion for travel. Our airline has experienced rapid growth since 2012, making us one of the fastest-growing low-cost airlines in Europe.About the RoleWe are seeking a highly skilled Senior Financial Analyst - Performance Reporting to join our team. As a key member of...


  • Barcelona, Barcelona, España Sita - Société Internationale De Télécommunications A tiempo completo

    OverviewSITA, the leading global provider of air transport communications and IT solutions, seeks a skilled Senior Business Performance Analyst to join its Aircraft Communication Services team. As a key member of this team, you will be responsible for ensuring consistent delivery of services that meet product specifications and driving continuous improvement...


  • Barcelona, Barcelona, España Galderma S.A. A tiempo completo

    Senior Finance Analyst Role at Galderma S.A.Galderma S.A. is committed to delivering an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market. As a Senior Finance Analyst, you will play a critical role in our dynamic finance transformation journey as we enter the next...


  • Barcelona, Barcelona, España dsm-firmenich A tiempo completo

    dsm-firmenich is seeking a highly skilled Commercial Performance Analyst to join our team. As a Commercial Performance Analyst, you will be responsible for analyzing sales and financial performance to drive better decision making for the account. This includes sales reports, market trends, and other analytical tasks.The estimated salary for this position is...


  • Barcelona, Barcelona, España Barcelona Supercomputing Center (Bsc) A tiempo completo

    Job DescriptionThe Barcelona Supercomputing Center (BSC) is seeking a highly skilled Computational Performance Analyst to join its team in developing tools to measure and predict the performance of parallel applications.About BSCBSC is a leading supercomputing center in Spain, housing one of the most powerful supercomputers in Europe. With over 1000 staff...


  • Barcelona, Barcelona, España Scopely A tiempo completo

    About the RoleScopely is seeking a talented Game Performance Analyst to join our team. As a key member of the analytics team, you will be responsible for analyzing player behavior and developing strategies to improve game performance.You will partner with our internal data platform and data science teams to use data to generate insights and drive business...


  • Barcelona, Barcelona, España ENGINEERINGUK A tiempo completo

    **Job Description:** Amazon Logistics Performance AnalystWe're looking for an experienced Amazon Logistics Performance Analyst to support operations and improve Customer Experience metrics for Vendor Flex sites across the EU.**Responsibilities:**Partner with other teams to prioritize well and communicate clearly.Monitor and action CX issues impacting the...


  • Barcelona, Barcelona, España Gameloft A tiempo completo

    Company OverviewWe are Gameloft, a leading game development company with a passion for innovation and creativity. Our team is dedicated to creating immersive gaming experiences that delight our players worldwide.SalaryThe estimated salary for this position is $85,000 per year, based on industry standards and the location of our studio in Barcelona.Job...


  • Barcelona, Barcelona, España Sebibc A tiempo completo

    **Company Overview:**The Barcelona Supercomputing Center (BSC) is a leading research institution in the field of high-performance computing and data science. We are seeking a highly skilled Senior Health Data Analyst to join our Life Sciences Department as part of the DATOS-CAT project.

  • Business Analyst

    hace 4 semanas


    Barcelona, Barcelona, España Ecolab A tiempo completo

    Job OverviewWe are seeking a highly skilled Business Analyst to join our team in Barcelona as a Commercial Performance expert. This role will provide critical support to improvement projects across European sales teams, driving business growth and excellence.


  • Barcelona, Barcelona, España Barcelona Supercomputing Center (Bsc) A tiempo completo

    Become part of the Barcelona Supercomputing Center (BSC) team as a Predictive Performance Analyst. About BSCThe Barcelona Supercomputing Center is a leading supercomputing center in Spain, housing Mare Nostrum, one of the most powerful supercomputers in Europe. We combine high-performance computing service provision and research & development into both...


  • Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Senior Financial AnalystWe are seeking a Senior Financial Analyst to join our Finance team in Barcelona. As a key member of the Trade Analysis team, you will be responsible for analyzing and reviewing financial data related to trade transactions.Key Responsibilities:Analyze and review financial data from various sourcesProcess and reconcile trade transaction...


  • Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completo

    Role OverviewWe are seeking a highly skilled Strategic Business Analyst to join our team at Zurich Australian Insurance Ltd. This is an exciting opportunity for a talented individual to work with our senior management team and contribute to the development and delivery of business strategy.


  • Barcelona, Barcelona, España Lenovo A tiempo completo

    About LenovoLenovo is a global technology powerhouse, ranked #248 in the Fortune Global 500. As a leading manufacturer of PCs, workstations, smartphones, and tablets, we serve millions of customers every day in 180 markets.Our VisionWe're committed to delivering Smarter Technology for All. Our goal is to create a more equitable, trustworthy, and smarter...


  • Barcelona, Barcelona, España Gameloft A tiempo completo

    Key ResponsibilitiesThe Performance Data Analyst will play a key role in delivering data-driven insights to inform game performance and user behavior. You will work with stakeholders to understand their needs and develop data visualizations and reports that meet those needs.Your expertise will include data mining, statistical analysis, and data visualization...


  • Barcelona, Barcelona, España Criteo A tiempo completo

    About UsCriteo is a global leader in performance marketing, and our analytics team plays a crucial role in driving business growth. Our mission is to provide actionable insights that empower our stakeholders to make informed decisions, generating revenue for our clients and Criteo.Your RoleAs a Senior Business Intelligence Analyst for EMEA Performance Media,...


  • Barcelona, Barcelona, España Autodesk A tiempo completo

    About the RoleWe are seeking a talented Sales Performance Analyst to join our team in EMEA. As a key member of our Inside Sales Operations, you will contribute to sales success through process optimization, best practice sharing, and delivering key business insights for decision-making.Key ResponsibilitiesPartner with the Inside Sales organization and other...


  • Barcelona, Barcelona, España Scopely A tiempo completo

    About the RoleWe are seeking a skilled Senior Product Analyst to join our team at Scopely. As a key member of our Monopoly Go team, you will be responsible for utilizing data to drive business decisions and improve feature performance.Key ResponsibilitiesAnalyze large data sets to address strategic and operational business questionsDevelop frameworks,...


  • Barcelona, Barcelona, España Edp Renovaveis Servicios Financieros Sa A tiempo completo

    Job SummaryWe are seeking a highly skilled Renewable Energy Performance Analyst to join our team at Edp Renovaveis Servicios Financieros Sa. The successful candidate will play a critical role in developing and monitoring performance indicators to drive business growth and success.Main ResponsibilitiesDevelop and implement performance monitoring systems to...