Senior Performance Analyst
hace 4 días
We have an exciting opportunity for a Senior Real-Time Analyst to join our team in Barcelona.
About the Role:- The ideal candidate will use their expertise to monitor and analyze intraday operations performance.
- Produce accurate and timely reports to support business decision-making.
Job Description:
- Monitor intraday metrics (volumes, productivity, internal and external production KPIs) to ensure proper staffing levels and compliance with the account's service level agreements.
- Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence.
About Our Company:
- TELUS Digital provides customer experience (CX) and digital services to clients worldwide.
Compensation and Benefits:
The estimated annual salary for this position is between 38,000 - 58,000 EUR. The position also offers relocation assistance, sign-in bonus, private health insurance, and daily meal allowance.
Requirements:
- Valid work permit for Spain or EU Citizenship.
- Minimum 2 years of experience in Call Center Operations, Customer Service, Business Process, or related field.
- Bachelor's degree or equivalent.
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