Customer Success Business Intelligence Analyst
hace 3 semanas
Company Overview
">At Docplanner Group, we are redefining the healthcare experience to make it more human. As a global leader in digital health solutions, we serve patients and healthcare ecosystems across 13 countries in Europe and LATAM. Our mission is to empower seamless collaboration between healthcare professionals, clinics, and patients through innovative software and apps. With over 2 million healthcare professionals on our network, serving 260,000 customers globally, and operating in 13 countries, we are committed to making a meaningful impact in people's lives.
Salary
">We offer a competitive salary commensurate with your experience, ensuring you are fairly compensated for your skills and dedication. Our salaries are based on industry standards and take into account factors such as location, qualifications, and performance.
Job Description
">In this role, you will be part of the Customer Success structure, responsible for helping us achieve our business objectives. Your key responsibilities will include:
">- Creating actionable reports to analyze business metrics and provide insights to inform decision-making.
- Interpreting key performance indicators (KPIs) and developing action plans to improve performance.
- Designing and implementing processes in our CRM system to enhance business outcomes.
- Ensuring new processes, tools, and best practices are adopted and documented.
- Collaborating with various departments to drive project success and maximize business impact.
Required Skills and Qualifications
">To succeed in this role, you will need:
">- A minimum of 2-3 years of experience in a similar role.
- Demonstrated expertise in database management, SQL, and data analysis tools like Tableau, Datastudio, and Google Sheets.
- Familiarity with CRM systems, specifically Salesforce or Hubspot.
- Fluency in English and advanced/bilingual proficiency in Spanish.
- An analytical mindset, results-oriented approach, and excellent communication skills.
Benefits
">We offer a comprehensive benefits package, including:
">- A competitive salary, paid according to your experience.
- Ongoing professional development opportunities to enhance your skills.
- A dynamic and supportive work environment that fosters growth and innovation.
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