Director of Customer Experience and Growth

hace 17 horas


Barcelona, Barcelona, España Lodgify A tiempo completo
Job Responsibilities

As the Director of Customer Experience and Growth, you will be responsible for leading our Customer Success department, driving customer engagement, retention, and growth. This includes developing and executing strategies that deliver exceptional customer experiences.

You will oversee the development of a comprehensive customer success strategy, aligning with our business goals and objectives. This role requires a strategic thinker with a strong operational background and a passion for building high-performing teams.

  • Develop and execute a customer success strategy that drives customer satisfaction, retention, and growth.
  • Manage remote teams, ensuring they stay motivated and cohesive, maintaining engagement across diverse locations.
  • Foster a customer-centric culture within the team, ensuring a proactive and solution-oriented approach to customer interactions.
About Our Company

We are a dynamic company with a truly international team. At Lodgify, we celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team. We are committed to creating a workplace where everyone is heard and feels a sense of belonging.



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