Customer Experience Director

hace 2 días


Barcelona, Barcelona, España Ennismore A tiempo completo

The Hoxton, Poblenou is seeking an exceptional Customer Experience Director to lead our Front Office team in providing memorable and effortless experiences for our guests. Located in the vibrant neighborhood of Barcelona, Spain, our hotel boasts 240 bedrooms, a rooftop pool, and a variety of dining options. As a key member of our team, you will be responsible for leading day-to-day hotel operations and ensuring that our guests receive unparalleled service.

About Us

At The Hoxton, we're passionate about creating great hospitality experiences. Our hotels are designed to feel like homes, where guests can hang out alongside locals and immerse themselves in the neighborhood's unique character. We're looking for someone who shares our passion for delivering exceptional customer experiences.

Responsibilities
  • Lead the Front Office team to provide outstanding service to guests
  • Develop and implement strategies to improve customer satisfaction
  • Collaborate with other departments to ensure seamless guest experiences
What You'll Get

We offer a competitive salary of €45,000 per year, as well as opportunities for development and growth within our company. You'll also enjoy food on us during your shift, a free night at The Hoxton, and meal for two when you first start with us. Additionally, you'll have access to training programs to help you settle into your role and ongoing development to set you up for success.

Benefits
  • A competitive salary of €45,000 per year
  • Opportunities for development and growth
  • Food on us during your shift
  • A free night at The Hoxton and meal for two when you first start with us
  • Access to training programs
  • Ongoing development opportunities


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