Customer Experience Innovator

hace 7 días


Barcelona, Barcelona, España Bond Brand Loyalty A tiempo completo

About Us at Bond: We are a creative consultancy that designs, builds, and manages innovative solutions for our clients. Our goal is to help them build strong brand loyalty through customer-centric strategies.

The Role: As a Senior CX Strategy Lead, you will develop and implement customer experience strategies that drive business objectives and enhance customer satisfaction. You will provide expert guidance as a trusted advisor, collaborating with clients to understand their customer journey and identify opportunities for improvement. Your focus on market readiness and relevance is essential for success.

A Day in the Life:
• Develop and implement customer experience strategies and programs that align with client business objectives.
• Collaborate with clients to understand their customer journey and identify opportunities for improvement and innovation.
• Execute projects and lead project teams, providing guidance, coaching, and support to ensure successful execution.
• Conduct customer research and gather insights to understand customer needs, preferences, and pain points.
• Use data and analytics to measure and track customer satisfaction and loyalty and identify areas for improvement.
• Develop and implement customer journey maps and touchpoint analysis to identify areas of improvement and optimize the customer experience.
• Collaborate with cross-functional teams to ensure a seamless and consistent customer experience across all touchpoints.

Requirements:
• Located in Madrid or Barcelona.
• Bachelor's degree in business, marketing, or a related field (Master's degree preferred).
• Business fluent in Spanish and English is required, with an additional EU language (preferably Italian, French, or German).
• Consultancy experience, particularly in Customer Experience Management, Employee Experience, Culture, or Transformation.



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