Customer Experience Strategist

hace 2 semanas

Barcelona, Barcelona, España Bond Brand Loyalty A tiempo completo

About Us:

Bond Brand Loyalty is a leading provider of innovative solutions for customer experience management. We help our clients build strong relationships with their customers through data-driven strategies and creative program design.

The Role:

We are seeking a highly skilled CUSTOMER EXPERIENCE STRATEGIST to join our team. As a key member of our team, you will be responsible for developing and implementing customer experience strategies that drive business growth and customer satisfaction.

A Day in The Life:

  • Develop and implement customer experience strategies that align with our clients' business objectives.
  • Collaborate with clients to understand their customer journey and identify opportunities for improvement.
  • Execute projects and lead project teams to ensure successful execution.
  • Conduct customer research and gather insights to understand customer needs and preferences.
  • Use data and analytics to measure and track customer satisfaction and loyalty.
  • Develop and implement customer journey maps and touchpoint analysis to identify areas for improvement.
  • Collaborate with cross-functional teams to ensure a seamless and consistent customer experience.
  • Implement customer feedback mechanisms to gather insights and drive continuous improvement.
  • Facilitate workshops and meetings to strengthen bonds with participants.
  • Stay up-to-date with industry trends and best practices in customer experience management.

Requirements:

  • Located in Madrid or Barcelona.
  • Bachelor's degree in business, marketing, or a related field (Master's degree preferred).
  • Business fluent in Spanish and English, with an additional EU language (preferably Italian, French, or German).
  • Consultancy experience in Customer Experience Management, Employee Experience, Culture, or Transformation.
  • Proven experience in facilitating workshops and meetings, with the ability to guide groups towards actionable outcomes.
  • Experience in designing and implementing loyalty programs is highly preferred.
  • Solid understanding of customer journey mapping, Change Management, Transformational Projects, and Customer Loyalty.
  • Experience in the loyalty marketing industry is highly valued.
  • Strong analytical skills, with the ability to leverage data and insights to inform decisions.
  • Strong customer-centric mindset, driven by a passion for delivering outstanding customer experiences.
  • Excellent project management skills, with the ability to prioritize and manage multiple client programs concurrently.
  • Strong communication and interpersonal skills, adept at building relationships with clients and internal stakeholders.

Why Bond?

We celebrate our collective drive, reward innovative thinking, and maintain a focus on fostering relationships, both internally and with our clients. If you're passionate about shaping the future of loyalty and making a real impact, we want to hear from you. Apply now to become a part of our dynamic and innovative team.

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