Customer Experience Strategist

hace 1 semana

Barcelona, Barcelona, España Hewlett-Packard A tiempo completo

The Customer Experience Organization is the heart of HP's executive engagement strategy.

We are seeking a strong, dynamic, creative, and results-driven professional to shape how our customers interact with our products and services.

This role offers a unique vantage point to design immersive experiences that drive meaningful impact and build trust.

Key Responsibilities:

  • Serve as a recognized authority across the Customer Welcome Centers (CWC) organization for Pan-HP topics such as Sustainable Impact, Artificial Intelligence, Work Relationship Index, and sponsorship agreements.
  • Develop and execute a comprehensive customer experience strategy for Pan-HP content in CWC worldwide, encompassing content adaptation, storytelling, and activations.
  • Partner with regional teams to tailor experiences to local markets while maintaining global consistency.
  • Provide training and support to CWC teams to ensure consistent corporate narratives and storytelling.
  • Create and manage a CWC insights program, collaborating with stakeholders to share customer and partner feedback and implement a closed-loop methodology to improve experiences, inform product teams, and drive customization based on verticals and industries.

Qualifications:

  • Minimum of 10 years of experience in sales, category, or marketing management, with a focus on global programs.
  • Mastery knowledge of marketing fundamentals, products/services/solution lifecycle, and knowledge management.
  • Strong customer-centric approach, with experience in engaging content creation, storytelling, and event activations.
  • Strong organizational, planning, and project management skills, including the ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines.
  • Excellent communication and interpersonal skills, with a flair for building relationships.
  • Ability to interface effectively with all levels of management and functional disciplines.
  • Strong analytical skills with the ability to interpret data and derive actionable insights.

What we offer:

  • Opportunity to work in an international organization with colleagues coming from all over the world.
  • Diverse, continued internal growth and career opportunities, including HP's own learning platform and LinkedIn Learning.
  • Attractive benefits package, including health and life insurance, lunch at reduced prices, HP product discount, and work-life balance.

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