Customer Experience Strategist

hace 3 semanas


Barcelona, Barcelona, España Hewlett Packard A tiempo completo
Customer Experience Strategist

At Hewlett Packard, we're seeking a seasoned professional to shape the customer experience across our global network of Customer Welcome Centers. As a Customer Experience Strategist, you'll play a pivotal role in designing immersive experiences that drive meaningful impact and build trust with our customers.

Key Responsibilities:
  • Develop and execute a comprehensive customer experience strategy for Pan-HP content in CWC worldwide, encompassing content adaptation, storytelling, and activations.
  • Partner with regional teams to tailor experiences to local markets while maintaining global consistency.
  • Provide training and support to CWC team to ensure consistent corporate narratives and storytelling.
  • Create and manage a CWC insights program, collaborating with stakeholders to share customer and partner feedback and implement a closed-loop methodology to improve experiences, inform product teams, and drive customization based on verticals and industries.
Qualifications:
  • Minimum of 10 years of experience in sales, category, or marketing management, with a focus on global programs.
  • Mastery knowledge of marketing fundamentals, products/services/solution lifecycle and knowledge management.
  • Strong customer-centric approach, with experience in engaging content creation, storytelling, and event activations.
  • Strong organizational, planning, and project management skills, including the ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines.
  • Excellent communication and interpersonal skills, with a flair for building relationships.
  • Ability to interface effectively with all levels of management and functional disciplines.
  • Strong analytical skills with the ability to interpret data and derive actionable insights. Experience with data visualization tools such as Power BI is a plus.
What We Offer:
  • Opportunity to work in an international organization with colleagues coming from all over the world.
  • Diverse, continued internal growth and career opportunities, including HP's own learning platform and LinkedIn Learning.
  • An attractive benefits package:
    • Health & Life insurance
    • Lunch at reduced prices at our canteen/ ticket restaurant vouchers
    • HP product discount
  • Work-life balance / flexible working hours.
  • Involvement in global business networks such as Women, Pride, Young employees, Sustainability, and DisAbility.
  • Opportunities for community contribution through Corporate Volunteering activities, including our onsite HP Charity day.
  • Access to a sports center with 25+ regular coordinated activities.
  • Onsite Doctor and medical team for our employees, including services such as nutrition, physiotherapy, and general health.
  • Hands-on workshops to print with the latest technology.
  • Dedicated lactation room.
  • Women Network activities promoting STEM vocations, business acumen, work-life balance, and future skills.


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