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CRM Strategist

hace 1 mes

Barcelona, Barcelona, España Bella Aurora Labs A tiempo completo
Job Description:

We are seeking a skilled CRM Strategist to join our team at Bella Aurora Labs. As a CRM Strategist, you will be responsible for defining multi-channel CRM campaigns for our customers and prospects.

Key Responsibilities:
  • Create medium and long-term strategic plans for the Customer Care Service department.
  • Design and plan multiple customer journeys.
  • Ensure compliance and alignment of the CRM system with GDPR policy.
  • Study and analyze customer behavior to apply the data collected in CRM plans and strategies.
  • Plan and coordinate CRM campaigns with other areas that may be involved.
  • Content writing and design of creative templates, focused on engagement.
  • Analyze the KPIs defined with the CRM Manager.

Requirements:
  • Bachelor's degree in Business Administration, Economics, Marketing, or Advertising.
  • 5 years of practical experience in a CRM position.
  • Experience in data acquisition, management, and enhancement of CRM software.
  • Previous experience in the company's CRM will be an asset.
  • Professional experience in one or some of the following areas: cosmetics, luxury, fashion, or consumer sector.

Language:
Advanced English level.

What We Offer:
Permanent contract.
Hybrid (3 office and 2 remote) Flexible schedule Medical insurance