Customer Success Strategist

hace 4 semanas


Barcelona, Barcelona, España Landbot A tiempo completo

We are looking for a talented Customer Success Strategist to join our Landbot Success team.

About the Role:

As a Customer Success Strategist, you will be the primary point of contact for our Managed Accounts, ensuring they get the most out of using our product.

Your Key Responsibilities:

  • Plan, execute, and iterate Customer Retention strategies to guarantee financial health.
  • Engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.
  • Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth.
  • Build and maintain strong relationships with key stakeholders within customer organizations.
  • Identify opportunities to upsell or cross-sell additional features, services, or plans.

Requirements:

  • Fluency in English & Spanish.
  • Eligibility to work in Spain.
  • Excellent customer relationship skills, high levels of organization, and experience in technology and SaaS.
  • Knowledge and passion for no-code technology, excellent problem-solving, project management, and analytical thinking skills.

What We Offer:

Hybrid culture or full remote work, great company culture with a young, upbeat, and international work environment, open vacation policy, and flexible holidays.



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