Customer Success Strategist
hace 4 semanas
The Customer Success Advisor at SiteMinder plays a vital role in retaining and optimizing our customers, increasing their lifetime value. This position requires a sales professional with exceptional customer support skills, able to work effectively in a high-pressure environment.
Key Responsibilities:
- Assist customers in achieving maximum value from their product by leveraging deep product and hotel management knowledge.
- Manage daily case & task loads efficiently, ensuring customers are contacted promptly for quick and appropriate resolution.
- Take ownership of customer issues, identifying, responding, and resolving problems before they escalate, ensuring a satisfactory solution for SiteMinder and the customer.
- Be a subject matter expert on drivers of retention, providing insights to the business.
Requirements:
- Experience in sales or retention teams.
- Comfortable communicating with customers in English and Italian.
- Exceptional communication skills, both written and verbal, with the ability to communicate effectively with customers, team members, and leadership.
- Proven experience in sales, customer success, account management, or a similar customer-facing role.
- Experience working with CRM software and customer support tools.
What We Offer:
- Equity packages for you to share in SiteMinder's growth and successes.
- Hybrid working model (2 days per week in the office) in a prime location in Barcelona.
- Investment in your personal growth with a structured and foreseeable career pathway.
- Uncapped commission that rewards overachievement.
- Private health insurance.
- Full-time permanent contract.
- Multicultural work environment with 10+ nationalities.
- Excellent-driven, collaborative, and non-hierarchical culture.
- Cloudworks coworking community events, discounts, breakfasts...
- In-office drinks and snacks.
- Mental health and wellbeing initiatives.
- Referral bonus for bringing in new talent.
- Generous parental (including secondary) leave policy.
- Paid birthday, study, and volunteering days off every year.
- Fun quarterly social and team events.
- Employee Resource Groups (ERG) to help you connect and get involved.
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