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Customer Success Strategist

hace 2 meses

Barcelona, Barcelona, España Landbot. Io A tiempo completo

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Landbot. Io. As a Customer Success Manager, you will be responsible for guaranteeing that our customers get the most out of using our product.

Key Responsibilities

  • Planning, executing, and iterating Customer Retention strategies to ensure financial health.
  • Responding to incoming requests for assistance via email, chat, and video call from Managed Accounts.
  • Reporting customer feedback/issues to departments such as Product, Finance Sales, and Support to ensure alignment and coordination in delivering exceptional customer experiences.

Requirements

  • A customer-first, positive and energetic attitude.
  • Technology and SaaS experience.
  • Knowledge and passion for no-code technology and infrastructure.
  • Expertise at facilitating an account management review with multiple stakeholders including technical stakeholders (PMs, Admins, Ops managers) and executive leaders.
  • Capacity to work independently and use appropriate judgement in decision-making with a results-driven orientation.
  • Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos and negotiations on a daily basis.
  • Excellent written communication skills with a clear process for proactively nurturing and adding value to customers through email and calls.
  • Excellent problem-solving, project management and analytical thinking skills.
  • Deep understanding of the main startup metrics/KPIs. Knowledge of Customer Success metrics is important.
  • Fluency in English & Spanish; Eligibility to work in Spain.

What We Offer

  • Hybrid culture or full remote (or both).
  • Great company culture, we have a young, upbeat, and international work environment.
  • Flexible schedule.
  • Open vacation policy and flexible holidays so you can take time off when you need it.
  • Training budget.
  • Ticket transport.
  • 26 days of paid vacation (23 regular days + December 24th & 31st) + One day for your birthday.
  • English & Spanish lessons.
  • Flex compensation with Cobee for employees residing in Spain.
  • Team building activities.
  • Referral Bonus if you bring other talented people like you.