Customer Retention Strategist

hace 3 días


Barcelona, Barcelona, España Amenitiz A tiempo completo

Company Overview

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Amenitiz is a pioneering force in the travel technology sector, empowering over 12,000 independent hoteliers worldwide to thrive in a rapidly changing industry. Our mission is to democratize technology and revolutionize the hospitality landscape.

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Job Description

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We are seeking an experienced Customer Retention Strategist to join our dynamic team. As the Head of Customer Lifecycle, you will play a pivotal role in shaping and driving our customer retention and satisfaction strategies. This is a unique opportunity to make a lasting impact on our customers' experiences and contribute to the growth and success of Amenitiz.

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Key Responsibilities

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  • Develop and implement strategic plans to enhance customer satisfaction and retention.">
  • Work closely with senior leaders to align retention initiatives with company goals.">
  • Promote a culture of customer-centricity throughout the organization.">
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Requirements

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To succeed in this role, you will need:

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  • A minimum of 3 years of experience in a customer-facing role, preferably in customer success or account management.">
  • At least 2 years of leadership experience, with a proven track record of achieving measurable outcomes in customer engagement and retention.">
  • Demonstrated expertise in working effectively with cross-functional teams to achieve shared goals.">
  • Strong strategic thinking capabilities and experience in aligning retention strategies with broader company objectives.">
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What We Offer

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In return for your expertise and dedication, we offer a competitive salary of $140,000 per annum, as well as opportunities for professional growth and development within a fast-paced and dynamic environment.

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About Us

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Amenitiz is a leading provider of innovative solutions for independent hoteliers. Our diverse team of over 380 professionals across Barcelona and Medellin is committed to fostering a culture of positivity, personal development, and strong execution.

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Contact Information

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Please submit your application through our online portal. We look forward to reviewing your qualifications.



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