Customer Experience Strategist
hace 18 horas
Amenitiz is a leading hospitality management platform that empowers hoteliers worldwide. With over 12,000 customers and a strong presence in Barcelona and Medellin, we're revolutionizing the industry with our innovative solutions.
Job DescriptionWe're seeking an experienced Customer Experience Strategist to play a key role in shaping and driving our customer retention and satisfaction strategies. This position requires strategic leadership, data-driven decision-making, and cross-functional collaboration to ensure our approach to customer care is deeply integrated into everything we do.
The successful candidate will work closely with senior leaders to align retention initiatives with the company's overall goals. If you're passionate about enhancing the customer experience, have a strong track record of achieving measurable customer engagement and retention outcomes, and excel in cross-functional collaboration, we want to hear from you.
Your Missions- Strategic Leadership: Develop and execute customer retention strategies that support our broader business goals.
- Customer Experience Focus: Ensure customer care is a core value at Amenitiz, building loyalty and satisfaction through every customer interaction.
- Data-Driven Decision-Making: Use data to track churn, customer satisfaction, and other key metrics, applying insights to improve the customer lifecycle continuously.
- Cross-Functional Collaboration: Partner with teams across the company to integrate and align retention strategies.
- Voice of the Customer: Champion the customer at the executive level, ensuring their feedback shapes business decisions.
- +3 years in a similar role in customer success, account management, or sales department.
- Previous experience at a Big Four firm is advantageous.
- A strong track record of achieving measurable customer engagement, retention, and growth outcomes, backed by quantifiable results.
- Demonstrated expertise in working effectively with cross-functional teams, including Sales, Marketing, Product, and Customer Support, to achieve shared goals.
- Strong strategic thinking capabilities, with experience in aligning retention strategies with broader company objectives in a high-growth, fast-paced setting.
- Fluent in English, with additional language skills being a plus.
- Extensive medical and wellness coverage to ensure your physical and mental well-being.
- We provide Stock Options that ensure you have ownership in our success.
- Our beautiful office is located in the heart of Barcelona, offering daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.
- We prioritize team-building activities, such as sailing, shows, poetry workshops, cooking classes, magic workshops, and more.
- Enjoy flexible remuneration, saving on restaurants, kindergarten, transport, and training.
- Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).
- Eager to learn? We'll buy any book you want, while also having a deep library to trigger your growth.
Amenitiz is backed by top investors like Eight Roads, Point Nine, Chalfen Ventures, Backed, and Otium Capital, with a $30 million Series A under our belt. We're scaling our hotelier portfolio and diving deep into each of our five main markets, creating impact and learning along the way.
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