Customer Experience Quality Assurance Strategist

OverviewWe are seeking a highly skilled Customer Experience Quality Assurance Strategist to join our team in Barcelona. The ideal candidate will have a strong background in quality assurance and experience working with global delivery centers.Job DescriptionThe primary responsibility of this role is to ensure that external agents and contact centers meet the...

Job DescriptionAs a Quality Assurance Specialist at TTEC, you'll play a vital role in enhancing customer experience and satisfaction scores. You'll work closely with the Quality Assurance Manager to evaluate and analyze customer interactions, ensuring that employees provide accurate and informative responses. Your attention to detail will help identify areas...

We are seeking a highly skilled Customer Experience Quality Assurance Director to join our team in Barcelona. As a key member of our Customer Service team, you will play a crucial role in defining, developing, and maintaining a quality program that ensures compliance with various global standards. Your expertise will be instrumental in analyzing quality...

About UsTravelPerk is a leading business travel platform, revolutionizing the way companies manage their travel expenses. Our all-in-one platform offers travelers the freedom they desire while providing businesses with the control they need. By streamlining travel processes, we save time, money, and hassle for everyone.Job DescriptionWe are seeking a...

TTEC is a global leader in customer experience. We provide award-winning employment experiences for our employees and deliver exceptional customer service to our clients.As a Customer Experience Quality Assurance Specialist, you will be responsible for evaluating and analyzing customer interactions to improve customer satisfaction scores. You will use your...

About the RoleWe are seeking a highly skilled Customer Experience Quality Assurance Manager to join our team in Barcelona. As a key member of our Customer Service department, you will be responsible for defining, developing, and maintaining a quality program that ensures compliance with various global standards.Key Responsibilities and Tasks:Quality...

About AppspaceAppspace is a leading provider of workplace communication and management solutions. We are dedicated to delivering high-quality products that meet the evolving needs of our customers.Job SummaryWe are seeking an experienced Senior Quality Assurance Strategist to join our team. As a key member of our quality assurance department, you will be...

We are seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team in Athens, Greece. As a key member of our quality assurance team, you will play a critical role in ensuring that our customers receive exceptional service.What You'll Be Doing:Evaluating and analyzing customer interactions to improve customer experience and...

About the RoleAs a CX Quality Assurance Lead at eDreams ODIGEO, you will play a pivotal role in shaping the customer experience. This is a fantastic opportunity to join a leading travel tech company and contribute to the success of our global customer service team.Key ResponsibilitiesAs a CX Quality Assurance Lead, you will be responsible for defining,...

About the Role: We are seeking an experienced Quality Assurance Lead to join our Customer Service team in Barcelona. As a key member of the team, you will be responsible for defining, developing, and maintaining a quality program that ensures compliance with external agent center standards. Your focus will be on analyzing quality performance and customer...

About eDreams ODIGEO">eDreams ODIGEO, a leading travel tech company, revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. With 20 million customers, 44 markets, 5 brands, and 5.4M members in Prime, we are shaping the future of travel.">A...

At Thermo Fisher Scientific, we're committed to empowering our customers to make the world a cleaner and safer place. We're seeking a seasoned quality professional to join our team as a Director of Quality Systems. This role will oversee the High-Performance Chromatography Solutions (HPCS) business unit's quality system and assurance strategies, ensuring the...

At Msx International Inc., we are seeking a highly skilled Quality Assurance Specialist to join our team in Barcelona. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of customer service interactions and driving continuous improvement across multiple markets.Main Responsibilities:Quality Monitoring: Regularly review...

**Company Overview**eDreams ODIGEO is a leading travel tech company revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.**About the Role**As a CX Quality Assurance Lead, you will be responsible for ensuring external agent/center quality...

Job Overview:Rigorous quality control and assurance are essential for delivering exceptional customer experiences. We seek a Customer Experience Quality Specialist to join our team in Riga, Latvia.Key Responsibilities:- Conduct thorough audits on customer interactions to identify areas for improvement- Perform root cause analysis for quality issues and...

About Dow JonesDow Jones is a leading global provider of financial information and news. Our mission is to provide accurate, timely, and insightful information to help our customers make informed business decisions.Job SummaryWe are seeking a highly skilled Customer Experience Quality Specialist to join our team in Barcelona, Spain. As a key member of our...

Tropicfeel, S.L., a company dedicated to responsible and sustainable growth, is seeking a Customer Experience Strategist to lead the development and execution of our CRM strategy. Our goal is to enhance customer engagement, segmentation, and loyalty while driving customer satisfaction and long-term value.**Job Description:**We are looking for an individual...

At MSX International, we're looking for a skilled Quality Assurance Specialist to join our team in Barcelona. This role involves monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery.About the RoleThis position is responsible for:Regularly reviewing and assessing...

About the RoleWe are seeking a Customer Service Quality Assurance Lead to join our team based in Barcelona. This role involves defining, developing, and maintaining a quality program to ensure compliance with external agent center quality standards.

About Appspace: At Appspace, we're passionate about creating better work experiences for people everywhere. Our global office locations and flexible work culture help you work wherever and however you're at your best.Your Role as a Director of Quality AssuranceAs the Director of Quality Assurance, you will be a visionary leader who can drive the QA strategy,...