Customer Experience Quality Assurance Director

About UsTravelPerk is a leading business travel platform, revolutionizing the way companies manage their travel expenses. Our all-in-one platform offers travelers the freedom they desire while providing businesses with the control they need. By streamlining travel processes, we save time, money, and hassle for everyone.Job DescriptionWe are seeking a...

About the RoleWe are seeking a highly skilled Customer Experience Quality Assurance Manager to join our team in Barcelona. As a key member of our Customer Service department, you will be responsible for defining, developing, and maintaining a quality program that ensures compliance with various global standards.Key Responsibilities and Tasks:Quality...

We are seeking a skilled Travel Quality Assurance Director to join our team in Barcelona. As a key member of our Customer Service department, you will be responsible for defining, developing, and maintaining a quality program that ensures compliance with various global standards across delivery centers.The ideal candidate will have 3 years of progressive...

OverviewWe are seeking a highly skilled Customer Experience Quality Assurance Strategist to join our team in Barcelona. The ideal candidate will have a strong background in quality assurance and experience working with global delivery centers.Job DescriptionThe primary responsibility of this role is to ensure that external agents and contact centers meet the...

About the RoleAs a CX Quality Assurance Lead at eDreams ODIGEO, you will play a pivotal role in shaping the customer experience. This is a fantastic opportunity to join a leading travel tech company and contribute to the success of our global customer service team.Key ResponsibilitiesAs a CX Quality Assurance Lead, you will be responsible for defining,...

About the Role: We are seeking an experienced Quality Assurance Lead to join our Customer Service team in Barcelona. As a key member of the team, you will be responsible for defining, developing, and maintaining a quality program that ensures compliance with external agent center standards. Your focus will be on analyzing quality performance and customer...

About Dow JonesDow Jones is a leading global provider of financial information and news. Our mission is to provide accurate, timely, and insightful information to help our customers make informed business decisions.Job SummaryWe are seeking a highly skilled Customer Experience Quality Specialist to join our team in Barcelona, Spain. As a key member of our...

Job Description:Fagron GmbH & Co. KG, a global leader in personalized medical solutions, seeks an experienced Quality Assurance Director to drive quality management and compliance initiatives across our organization.About the Role:We are looking for a seasoned professional with expertise in managing quality management systems, regulatory requirements, and...

Company OverviewGrifols, S.A. is a global healthcare company that has been working to improve the health and well-being of people around the world since 1909.">SalaryWe offer an estimated annual salary of $120,000 for this position, commensurate with experience and qualifications.Job DescriptionThe Division Manager, Quality Assurance will be responsible for...

Director of Quality Assurance and Quality VisionaryYour role as a Director of Quality Assurance will be to drive the QA strategy, manage a global team, and ensure the highest standards of quality and performance in Appspace's software product suite. As a visionary leader, you will be responsible for building, leading, and managing a sizable functional and...

Galderma, a leading dermatology category leader, is seeking an experienced Global Quality Assurance Director to join our team in Barcelona. As part of the Operations and Commercial Quality department, this role will be responsible for establishing, maintaining, and developing Galderma's Global Quality Management System.Key Responsibilities:Quality Policy and...

As a Customer Experience Director at Monday Working Spaces by Urbania, you will lead the strategic development of customer experience initiatives to ensure that every interaction within our spaces is memorable for our community. We have a team of 50 people and 11 centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon.You will be responsible for...

At MSX International, we're looking for a skilled Quality Assurance Specialist to join our team in Barcelona. This role involves monitoring and evaluating the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery.About the RoleThis position is responsible for:Regularly reviewing and assessing...

At Thermo Fisher Scientific, we're committed to empowering our customers to make the world a cleaner and safer place. We're seeking a seasoned quality professional to join our team as a Director of Quality Systems. This role will oversee the High-Performance Chromatography Solutions (HPCS) business unit's quality system and assurance strategies, ensuring the...

About the RoleWe are seeking a Customer Service Quality Assurance Lead to join our team based in Barcelona. This role involves defining, developing, and maintaining a quality program to ensure compliance with external agent center quality standards.

Compliance and Quality Assurance Director RoleWe are seeking a visionary Quality Assurance Director to lead our transformation journey, redefine quality perceptions, and drive a mindset shift across our organization.About the CompanyAt Docplanner, we empower patients, provide doctors with easy booking management, and strive to make healthcare more human....

Job SummaryDow Jones is seeking a Quality Assurance Specialist to join its Customer Service team. As a Quality Assurance Specialist, you will be responsible for evaluating and reviewing the quality of agent contact responses to ensure acceptable service standards are met.Key ResponsibilitiesEvaluate and review the quality of agent contact responses to ensure...

About the RoleWe are seeking an experienced Quality Assurance Director to oversee the High-Performance Chromatography Solutions Business Unit quality system and assurance strategies. Reporting to the Vice President of Chromatography & Mass Spectrometry Division, this position will be responsible for ensuring the highest level of quality and compliance in our...

Teleperformance Spain, a leading provider of customer experience management solutions, is seeking an experienced Quality Assurance Expert to join their team in Spain. This role involves ensuring the quality of programs and interactions with customers, working closely with agents and supervisors.About the RoleThis is a full-time contract position, 39 hours...

At Softbank Investment Advisers (Sbia), we're redefining the future of business travel with our cutting-edge SaaS platform, TravelPerk. As a French-speaking Quality Assurance Specialist, you'll play a vital role in ensuring seamless customer experiences across our global network of outsourced hubs.About UsWe're a pioneer in the business travel industry,...