Quality Assurance Lead with a Focus on Customer Experience

About the RoleWe are seeking a highly experienced CX Quality Assurance Lead to join our team in Barcelona. As a key member of our Customer Service team, you will play a crucial role in defining, developing, and maintaining a quality program that ensures compliance with various global standards.Your primary focus will be on analyzing quality performance and...

About the Role: We are seeking an experienced Quality Assurance Lead to join our Customer Service team in Barcelona. As a key member of the team, you will be responsible for defining, developing, and maintaining a quality program that ensures compliance with external agent center standards. Your focus will be on analyzing quality performance and customer...

We are seeking a highly skilled Customer Experience Quality Assurance Director to join our team in Barcelona. As a key member of our Customer Service team, you will play a crucial role in defining, developing, and maintaining a quality program that ensures compliance with various global standards. Your expertise will be instrumental in analyzing quality...

About the RoleWe are seeking a highly skilled Customer Experience Quality Assurance Manager to join our team in Barcelona. As a key member of our Customer Service department, you will be responsible for defining, developing, and maintaining a quality program that ensures compliance with various global standards.Key Responsibilities and Tasks:Quality...

Teleperformance Spain, a global leader in customer experience management, is seeking a Quality Assurance Specialist to join our team. Based in Spain, this role requires a professional with a keen eye for detail and strong analytical skills. The successful candidate will have a native level of French and working knowledge of English or Spanish.About the...

Job DescriptionAs a Quality Assurance Specialist at TTEC, you'll play a vital role in enhancing customer experience and satisfaction scores. You'll work closely with the Quality Assurance Manager to evaluate and analyze customer interactions, ensuring that employees provide accurate and informative responses. Your attention to detail will help identify areas...

About eDreams ODIGEO">eDreams ODIGEO, a leading travel tech company, revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. With 20 million customers, 44 markets, 5 brands, and 5.4M members in Prime, we are shaping the future of travel.">A...

Company OvervieweDreams ODIGEO is the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe. We serve 20 million customers across 44 markets, with 5 brands and 5.4M members in Prime. Our platform handles 16.2 million bookings annually, with over 50,000 bookings per day and 100 million daily user searches.About...

Job Summary: We are seeking a highly experienced Compliance Quality Assurance Expert with a focus on Anti-Money Laundering (AML) to join our team at Kantox. As a key member of our Compliance department, you will play a crucial role in ensuring the effectiveness and efficiency of our AML processes.About Us: Kantox is a leading fintech company specializing in...

Msx International Inc. is a global leader in customer service excellence, seeking a seasoned Customer Experience Quality Assurance Specialist to join our team in Barcelona.Estimated salary: $60,000 - $80,000 per year.We are looking for an exceptional candidate with native/bilingual German language skills and advanced knowledge of English to drive quality...

Unlock Your Potential at TDCXTDCX, an award-winning and fast-growing BPO company, invites applications for the role of Quality Assurance Manager. As a leading provider of customer experience solutions, we offer a dynamic and rewarding career path for those who aspire to excel in their profession.About the Role:We are seeking an experienced Quality Assurance...

About the RoleWe are seeking a Customer Service Quality Assurance Lead to join our team based in Barcelona. This role involves defining, developing, and maintaining a quality program to ensure compliance with external agent center quality standards.

About TTECTTEC is a company that specializes in delivering exceptional customer experiences through its unique blend of humanity and technology. With a history dating back to 1982, the company has established itself as a leader in the industry by helping brands build engaged, pleased, and profitable customer relationships.Our MissionWe strive to make...

Transforming Quality Assurance at DocplannerWe are seeking an exceptional Compliance and Quality Assurance Director to join our team at Docplanner. As a key leader, you will be responsible for defining and implementing a modern QA strategy that emphasizes coaching, mentoring, and advocacy. Your mission will be to embed quality into the DNA of our teams,...

Job Description:The Lead Quality Assurance Specialist will play a critical role in ensuring the quality of our games across multiple platforms, including mobile and PC.Main Responsibilities:Develop and maintain comprehensive test strategies and plans to ensure high-quality game releases.Collaborate with development teams to identify and prioritize defects,...

TTEC is a global leader in customer experience. We provide award-winning employment experiences for our employees and deliver exceptional customer service to our clients.As a Customer Experience Quality Assurance Specialist, you will be responsible for evaluating and analyzing customer interactions to improve customer satisfaction scores. You will use your...

About the Role: We are seeking a skilled Quality Assurance Lead to join our Customer Service team in Barcelona. As a key member of our team, you will be responsible for defining, developing, and maintaining a quality program that ensures compliance with global standards across various delivery centers. Your primary focus will be on analyzing quality...

**Company Overview**eDreams ODIGEO is a leading travel tech company revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.**About the Role**As a CX Quality Assurance Lead, you will be responsible for ensuring external agent/center quality...

We are seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team in Athens, Greece. As a key member of our quality assurance team, you will play a critical role in ensuring that our customers receive exceptional service.What You'll Be Doing:Evaluating and analyzing customer interactions to improve customer experience and...

Job Summary">We are seeking a Quality Assurance Professional to play a vital role in ensuring robust quality processes and compliance within Unilabs medical services. This position involves managing and maintaining company-wide documentation processes, developing document management policies, and supporting the implementation and management of the online...