Customer Experience Quality Assurance Expert

Unlock Your Potential at TDCXTDCX, an award-winning and fast-growing BPO company, invites applications for the role of Quality Assurance Manager. As a leading provider of customer experience solutions, we offer a dynamic and rewarding career path for those who aspire to excel in their profession.About the Role:We are seeking an experienced Quality Assurance...

Teleperformance Spain, a global leader in customer experience management, is seeking a Quality Assurance Specialist to join our team. Based in Spain, this role requires a professional with a keen eye for detail and strong analytical skills. The successful candidate will have a native level of French and working knowledge of English or Spanish.About the...

Job DescriptionAs a Quality Assurance Specialist at TTEC, you'll play a vital role in enhancing customer experience and satisfaction scores. You'll work closely with the Quality Assurance Manager to evaluate and analyze customer interactions, ensuring that employees provide accurate and informative responses. Your attention to detail will help identify areas...

About the Role: We are seeking an experienced Quality Assurance Lead to join our Customer Service team in Barcelona. As a key member of the team, you will be responsible for defining, developing, and maintaining a quality program that ensures compliance with external agent center standards. Your focus will be on analyzing quality performance and customer...

We are seeking a highly skilled Customer Experience Quality Assurance Director to join our team in Barcelona. As a key member of our Customer Service team, you will play a crucial role in defining, developing, and maintaining a quality program that ensures compliance with various global standards. Your expertise will be instrumental in analyzing quality...

Msx International Inc. is a global leader in customer service excellence, seeking a seasoned Customer Experience Quality Assurance Specialist to join our team in Barcelona.Estimated salary: $60,000 - $80,000 per year.We are looking for an exceptional candidate with native/bilingual German language skills and advanced knowledge of English to drive quality...

About the Role">We are seeking a highly skilled Quality Assurance Specialist to join our team at MSX International. As a Quality Assurance Specialist, you will be responsible for ensuring the highest level of quality in customer service interactions.">Key Responsibilities:">">Monitor and evaluate customer service interactions to ensure compliance with...

About TTECTTEC is a company that specializes in delivering exceptional customer experiences through its unique blend of humanity and technology. With a history dating back to 1982, the company has established itself as a leader in the industry by helping brands build engaged, pleased, and profitable customer relationships.Our MissionWe strive to make...

TTEC is a global leader in customer experience. We provide award-winning employment experiences for our employees and deliver exceptional customer service to our clients.As a Customer Experience Quality Assurance Specialist, you will be responsible for evaluating and analyzing customer interactions to improve customer satisfaction scores. You will use your...

About the RoleAs a Senior Quality Assurance Expert, you will be responsible for evaluating and improving the quality of customer service interactions to ensure compliance with project guidelines and high-quality service delivery.This role involves close collaboration with the customer service team and team leaders to identify areas for improvement, ensuring...

About the RoleWe are seeking a highly skilled Customer Experience Quality Assurance Manager to join our team in Barcelona. As a key member of our Customer Service department, you will be responsible for defining, developing, and maintaining a quality program that ensures compliance with various global standards.Key Responsibilities and Tasks:Quality...

About the RoleWe are seeking a highly experienced CX Quality Assurance Lead to join our team in Barcelona. As a key member of our Customer Service team, you will play a crucial role in defining, developing, and maintaining a quality program that ensures compliance with various global standards.Your primary focus will be on analyzing quality performance and...

About TravelPerkAs a hyper-growth SaaS business travel platform and pioneer in the future of business travel, we're revolutionizing the industry with our all-in-one platform. This innovative solution gives travelers the freedom they want while providing companies with the control they need, saving time, money, and hassle for everyone.Job DescriptionThe...

Teleperformance Spain, a leading provider of customer experience management solutions, is seeking an experienced Quality Assurance Expert to join their team in Spain. This role involves ensuring the quality of programs and interactions with customers, working closely with agents and supervisors.About the RoleThis is a full-time contract position, 39 hours...

Dow Jones & Company, Inc. is a global leader in providing comprehensive sources for petroleum pricing and news information. As a QA Specialist, you will play a crucial role in ensuring the reliability and efficiency of our complex IT systems and tools. With huge amounts of data being handled on a daily basis, we require a skilled professional to contribute...

We are seeking a highly skilled Customer Experience Quality Assurance Specialist to join our team in Athens, Greece. As a key member of our quality assurance team, you will play a critical role in ensuring that our customers receive exceptional service.What You'll Be Doing:Evaluating and analyzing customer interactions to improve customer experience and...

At Softbank Investment Advisers (Sbia), we're redefining the future of business travel with our cutting-edge SaaS platform, TravelPerk. As a French-speaking Quality Assurance Specialist, you'll play a vital role in ensuring seamless customer experiences across our global network of outsourced hubs.About UsWe're a pioneer in the business travel industry,...

About the RoleAs a CX Quality Assurance Lead at eDreams ODIGEO, you will play a pivotal role in shaping the customer experience. This is a fantastic opportunity to join a leading travel tech company and contribute to the success of our global customer service team.Key ResponsibilitiesAs a CX Quality Assurance Lead, you will be responsible for defining,...

About the Job:We're seeking a skilled Finnish Language Quality Assurance Expert to ensure the highest standards of quality in our customer interactions. Based in Riga, Latvia, this role involves rigorous quality control and assurance to deliver exceptional customer experiences.Key Responsibilities:- Conduct regular audits on customer interactions to identify...

About eDreams ODIGEO">eDreams ODIGEO, a leading travel tech company, revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. With 20 million customers, 44 markets, 5 brands, and 5.4M members in Prime, we are shaping the future of travel.">A...