Travel Quality Assurance Director

hace 5 días


Barcelona, Barcelona, España eDreams A tiempo completo

We are seeking a skilled Travel Quality Assurance Director to join our team in Barcelona. As a key member of our Customer Service department, you will be responsible for defining, developing, and maintaining a quality program that ensures compliance with various global standards across delivery centers.

The ideal candidate will have 3 years of progressive experience in quality assurance, with a proven track record of increasing individual and team performance within a contact center setting. Previous experience working with global outsource providers is an asset, as well as fluency in English and knowledge of at least one additional European language.

About eDreams ODIGEO

eDreams ODIGEO is a leading travel tech company, revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. With 20 million customers, 44 markets, 5 brands, and 5.4 million members in Prime, we are committed to delivering exceptional customer experiences.

Job Responsibilities

  • Ensure external agent/center quality standards
  • Work closely with central teams and centers to understand key CSAT and DSAT drivers
  • Lead and facilitate effective calibration sessions with delivery centers
  • Update documents as required, including QA transaction monitoring forms
  • Proactively identify and propose QA program improvements
  • Act as Quality POC for contact centers, mentoring teams and resolving doubts
  • Take ownership of quality KPIs and work with delivery centers to drive operational performance improvements

Benefits

As a Travel Quality Assurance Director at eDreams ODIGEO, you can expect a competitive salary of approximately $80,000 per year, plus a range of benefits, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support, and the possibility of choosing your equipment and keeping it for free after 3 years.

Why Join Our Team?

eDreams ODIGEO offers a dynamic and healthy work environment, where you can innovate, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core. If you're ready to shape the future of travel, apply now



  • Barcelona, Barcelona, España Appspace A tiempo completo

    Director of Quality Assurance Job DescriptionYour Role as a Director of Quality AssuranceAs the Director of Quality Assurance, you will be a visionary leader who drives the QA strategy, manages a global team, and ensures the highest standards of quality and performance in our software product suite.Key Responsibilities:Develop and implement a comprehensive...


  • Barcelona, Barcelona, España Verychic Travel A tiempo completo

    **Quality Assurance Specialist**In the heart of Barcelona, Spain, we're seeking a Quality Assurance Specialist to join our team at Verychic Travel. As a key member of our quality management process, you'll be responsible for ensuring the quality of our flash sales, focusing on rates and availabilities.**Key Responsibilities:**Monitor and analyze sales data...


  • Barcelona, Barcelona, España VeryChic Travel A tiempo completo

    Quality Assurance SpecialistWe are seeking a Quality Assurance Specialist to join our team at VeryChic Travel. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our flash sales, in terms of rates and availabilities. You will analyze key measures of sales countries or sales areas, benchmark all flash sales to ensure their...


  • Barcelona, Barcelona, España Verychic Travel A tiempo completo

    Quality Assurance SpecialistIn the fast-paced environment of Verychic Travel, we are seeking a highly skilled Quality Assurance Specialist to join our team in Barcelona, Spain.The successful candidate will be responsible for ensuring the quality of our flash sales, focusing on rates and availabilities. This involves benchmarking processes to measure and...


  • Barcelona, Barcelona, España Appspace A tiempo completo

    About Appspace: We're passionate about creating better work experiences for people everywhere. Our global office locations and flexible work culture help you work wherever and however you're at your best. We take the time to help you enjoy your work, build lasting connections, and grow your role. Your Role as a Director of Quality Assurance: As the Director...


  • Barcelona, Barcelona, España Edreams A tiempo completo

    About eDreams ODIGEOeDreams ODIGEO is the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe. Our mission is to revolutionize the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.Salary and BenefitsWe offer a...


  • Barcelona, Barcelona, España Flight Centre Travel Group A tiempo completo

    We are seeking a Quality Assurance Engineer II to join our team at Flight Centre Travel Group. As a key member of our software development team, you will be responsible for ensuring the quality of our products and services.The ideal candidate will have a strong background in software testing and quality assurance, with experience in test automation and...


  • Barcelona, Barcelona, España Novartis Farmacéutica, S. A. A tiempo completo

    Job Title: Clinical Quality Assurance DirectorJob Summary:We are seeking a highly experienced Clinical Quality Assurance Director to join our team at Novartis Farmacéutica, S. A. As a key member of our Development Unit Clinical Quality Assurance team, you will be responsible for providing strategic quality oversight on the entire Clinical Trial Process...


  • Barcelona, Barcelona, España Appspace A tiempo completo

    Director of Quality Assurance LeadershipAs a Director of Quality Assurance, you will be responsible for developing and implementing a comprehensive QA strategy that aligns with the company's goals and objectives. You will lead, mentor, and manage a distributed team of QA professionals, fostering a culture of continuous improvement and excellence.Key...


  • Barcelona, Barcelona, España Appspace A tiempo completo

    Job Title: Director of Quality AssuranceAbout the Role:As a Director of Quality Assurance at Appspace, you will be responsible for driving the QA strategy, managing a global team, and ensuring the highest standards of quality and performance in our software product suite. You will have a proven track record of successfully building, leading, and managing a...


  • Barcelona, Barcelona, España Novartis Farmacéutica, S. A. A tiempo completo

    Job Title: Clinical Quality Assurance DirectorNovartis Farmacéutica, S. A. is seeking a highly skilled Clinical Quality Assurance Director to join our team. As a key member of our Development Unit Clinical Quality Assurance team, you will be responsible for providing strategic quality oversight on the entire Clinical Trial Process (CTP) for the clinical...

  • Quality Assurance Lead

    hace 3 semanas


    Barcelona, Barcelona, España Exoticca A tiempo completo

    Exoticca: A Leading Online Travel AgencyWe are seeking a highly skilled Quality Assurance Lead to join our dynamic team at Exoticca, a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips.About the RoleDrive the quality strategy and execution across multiple development teams,...


  • Barcelona, Barcelona, España Verychic Travel A tiempo completo

    Job Description:In this role as Senior Quality Assurance Manager at VeryChic Travel, you will be responsible for ensuring the quality of our flash sales in terms of rates and availabilities. You will oversee the benchmark process to measure and monitor the competitiveness of our flash sales across different stages.Key Responsibilities:Analyze key measures of...


  • Barcelona, Barcelona, España Appspace A tiempo completo

    About Appspace: We're passionate about creating better work experiences for people everywhere. Our global office locations and flexible work culture help you work wherever and however you're at your best. We take the time to help you enjoy your work, build lasting connections, and grow your role. Your Role as a Director of Quality Assurance: As the Director...


  • Barcelona, Barcelona, España Appspace A tiempo completo

    Director of Quality Assurance and Quality VisionaryYour role as a Director of Quality Assurance will be to drive the QA strategy, manage a global team, and ensure the highest standards of quality and performance in Appspace's software product suite. As a visionary leader, you will be responsible for building, leading, and managing a sizable functional and...


  • Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Quality Assurance SpecialistJob Summary:Thermo Fisher Scientific is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the flawless quality of our products by collaborating closely with internal teams and with PDX Quality.Responsibilities:Determine...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    Galderma, a leading dermatology category leader, is seeking an experienced Global Quality Assurance Director to join our team in Barcelona. As part of the Operations and Commercial Quality department, this role will be responsible for establishing, maintaining, and developing Galderma's Global Quality Management System.Key Responsibilities:Quality Policy and...


  • Barcelona, Barcelona, España Travelperk A tiempo completo

    About Us We're a leading SaaS platform offering companies a comprehensive solution for booking, managing, and reporting business travel. Our platform provides an extensive selection of travel options, a powerful booking and management system, and 24/7 customer support, making us the go-to choice for corporate travel management. The Company Founded in 2015,...


  • Barcelona, Barcelona, España Flight Centre Travel Group A tiempo completo

    About the OpportunityWe are seeking a highly skilled Quality Assurance Engineer II to join our team at Flight Centre Travel Group. As a key member of our agile development team, you will be responsible for ensuring the highest quality of our travel solutions.Key Responsibilities:Perform functional, automation, database, and API testing for a wide range of...


  • Barcelona, Barcelona, España Travelperk A tiempo completo

    About UsWe're a leading travel management platform, revolutionizing the business travel market with our all-in-one solution. Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America.Our team has achieved significant milestones, including becoming a 'unicorn' in 2022 and raising $104 million...