Senior Quality Assurance Manager
hace 1 mes
We're a leading travel management platform, revolutionizing the business travel market with our all-in-one solution. Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America.
Our team has achieved significant milestones, including becoming a 'unicorn' in 2022 and raising $104 million in additional investment in 2024, valuing us at $1.4 billion.
We've been recognized as one of the best places to work, fastest-growing apps and tech companies, and a leading pioneer of business travel since 2023.
Global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.
The RoleWe're seeking an experienced French-speaking Senior Quality Assurance Specialist to join our Vendor Management Office team. In this role, you'll be responsible for ensuring the quality of customer interactions across our global network of outsourced hubs.
You will collaborate with cross-functional teams to evaluate and improve vendor performance and training initiatives, enhancing the quality of outsourced customer care interactions.
- Monitor and analyze Quality Assurance performance, identify trends, conduct evaluations, and collaborate with outsourced teams and training to improve quality.
- Deliver Quality training for outsourced Quality Assurance Specialists and Team Leaders and other key vendor staff to align them with internal quality assurance protocols.
- Organize calibration sessions, ensure alignment with quality standards, and track scoring consistency across teams to identify improvement areas.
- Analyze data from different sources to identify gaps and improvement opportunities in outsourced vendor hubs.
The ideal candidate will have previous experience in quality assurance within a customer care or vendor management environment, excellent analytical and problem-solving skills, strong communication skills, and fluency in English and French.
About the JobThis role requires a detailed understanding of quality assurance principles and practices. You will be working closely with stakeholders to ensure high-quality customer interactions.
The estimated salary for this position is €80,000 - €100,000 per year, depending on your experience and qualifications.
What We OfferWe offer a competitive compensation package, including equity in the company, generous vacation days, health perks, flexible compensation plan, unforgettable TravelPerk events, mental health support tool, exponential growth opportunities, and volunteer hours.
We are an equal opportunity employer and welcome applicants from diverse backgrounds. As a global company, we strive to reflect the diversity of our customers in our workforce.
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