Customer Experience Strategist
hace 1 día
About Amenitiz
Amenitiz is revolutionizing the hospitality industry with its cutting-edge technology, empowering over 12,000 independent hoteliers worldwide. With a strong track record of innovation and a culture of positivity, we're dedicated to making a positive impact wherever we go.
Job Overview
We're seeking an experienced Head of Customer Lifecycle to drive our customer retention and satisfaction strategies, ensuring that customer care is deeply integrated into everything we do. As a strategic leader, you'll work closely with senior leaders to align our retention initiatives with the company's overall goals.
About the Role
In this critical position, you'll be responsible for reducing churn, boosting customer satisfaction, and improving the overall experience our customers have with Amenitiz. Your success will be measured by your ability to achieve measurable outcomes in customer engagement, retention, and growth.
Your Missions
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