Customer Experience Strategist

hace 3 semanas


Barcelona, Barcelona, España Amenitiz A tiempo completo

As a leading provider of innovative solutions for independent hoteliers, Amenitiz is revolutionizing the hospitality industry. With over $50M in funding from top-tier VCs and 12,000+ hoteliers empowered worldwide, we're not just another SaaS scaleup - we're changing the game.

We're seeking a talented Customer Experience Strategist to drive customer retention and satisfaction strategies at Amenitiz. This crucial role involves shaping and executing our approach to customer care, ensuring it's deeply integrated into everything we do. You'll work closely with senior leaders to align retention initiatives with company goals and thrive in a dynamic environment that prioritizes client satisfaction and strong execution.

About the Role

You will play a key role in:

  • Developing and implementing customer retention strategies that enhance the overall experience for our customers.
  • Collaborating with cross-functional teams, including Product, Marketing, Sales, and Customer Care, to integrate and align retention strategies.
  • Championing customer feedback and ensuring it shapes business decisions at the executive level.
Your Profile

To succeed in this role, you should have:

  • A minimum of 3 years in a customer-facing role, such as customer success, account management, or sales, with at least 2 years in a leadership position.
  • Experience in SaaS is advantageous.
  • A strong track record of achieving measurable outcomes in customer engagement, retention, and growth, backed by quantifiable results.
About Amenitiz

Amenitiz fosters a culture of positivity and personal development, with a diverse team of 380+ across our Barcelona and Medellin offices. We're dedicated to making a positive impact wherever we go. If you're strategic, data-driven, and passionate about enhancing the customer experience, you'll thrive in this role.

Salary Range

$100,000 - $120,000 per year (dependent on location and experience).



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