Customer Success Strategist
hace 2 semanas
As a Customer Success Strategist at Dynatrace, you will be responsible for building and maintaining post-sales relationships with our largest and most complex customers. You will be a trusted advisor, ensuring the successful deployment and adoption of our products. Your expertise will be sought after by customers to guide them in obtaining the most value from our solutions.
You will work closely with the account team to define the strategic roadmap for your customers, ensuring retention, renewal, and expansion of their Dynatrace relationship. Your role will involve providing advice and guidance as a subject matter expert, ensuring successful ongoing usage and adoption of our product.
You will be responsible for:
- Triage, diagnose, and provide solutions to complex configuration issues
- Strategize on technical objectives and long-term goals
- Provide web-based training to user groups
- Undertake discovery and education activities to identify opportunities for Dynatrace usage
- Partner with support engineers, PM, and R&D to help customers and account teams
You will be a customer advocate, ensuring speedy resolution of customer issues and providing insights and advice to technical teams. You will have a deep understanding of customers' infrastructure, architecture, and business requirements.
Qualifications:
- Bachelor's degree in Computer Science or equivalent work experience
- 4+ years of experience working with large enterprise customers
- Demonstrated ability in leadership, mentorship, and organizational behavior
- Exceptional English and French written and verbal communications skills
- Professional Level Dynatrace certification
We offer a competitive compensation package, a culture of excellence, and the opportunity to work with the largest cloud providers and other leading partners worldwide.
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