Travel Experience Innovator

hace 3 semanas


Barcelona, Barcelona, España Exoticca A tiempo completo
About Exoticca

At Exoticca, we're passionate about creating life milestones through unforgettable travel experiences. Our team is dedicated to delivering best-value trips, exploring unique destinations, and curating extraordinary travel experiences. As a pioneering online travel agency, we're committed to innovation and excellence in everything we do.

Job Title: Travel Experience Innovator

We're seeking a highly skilled and detail-oriented Travel Experience Innovator to join our Payments team. The ideal candidate will be responsible for managing anti-fraud measures, representing chargebacks, and ensuring all disputes are handled efficiently and accurately. This role is crucial in safeguarding the company's revenue and enhancing the customer experience.

Key Responsibilities
  1. Oversee all aspects of the chargeback process, including receiving, investigating, and resolving chargeback disputes in a timely manner.
  2. Implement and monitor anti-fraud strategies to prevent chargebacks related to fraudulent activities.
  3. Represent chargeback disputes, providing thorough documentation and communication with banks and customers.
  4. Maintain detailed records of chargeback cases and generate reports for the Head of Payments and other stakeholders.
  5. Collaborate in payments projects, with experience with Payment Service Providers.

Requirements
  1. Bachelor's degree in Finance, Business Administration, or a related field.
  2. Minimum of 3 years experience in chargeback management, anti-fraud measures, or a similar role within the payments industry.
  3. Strong analytical and problem-solving abilities.
  4. Excellent communication and negotiation skills.
  5. Proficiency in Microsoft Office, especially Excel, and familiarity with payment processing systems.

About the Role

This is an exciting opportunity to join a dynamic and innovative travel brand on a global scale. As a Travel Experience Innovator, you will play a pivotal role in shaping the future of Exoticca and creating unforgettable travel experiences for our customers. If you're passionate about payments, fraud prevention, and customer experience, we'd love to hear from you

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