Customer Experience Researcher

hace 4 semanas


Barcelona, Barcelona, España Qlik A tiempo completo

About the Role

We are seeking a highly skilled Customer Experience Researcher to join our team at Qlik. As a Customer Experience Researcher, you will be responsible for planning, executing, and following up on research around how our customers/users use and want to use our products, from a usability (ease-of-use) and experience point-of-view.

Key Responsibilities

  • Plan and implement usability research activities, synthesizing qualitative/quantitative data, and helping to translate insights into actionable recommendations throughout various stages of the user journey design lifecycle.
  • Design our Voice of the Customer surveys and create close cross collaboration with the product researchers to seek alignment.
  • Conduct usability testing with Qlik customers and partners, share and present tangible findings and prioritized recommendations with other teams on a regular basis.
  • Think strategically about incorporating user research best practices into future Qlik customer experience development.

Requirements

  • 2-5 years' experience in user research and usability analysis.
  • Bachelor's or Master's degree in Human-Computer Interaction, Human Factors, User Research or related field.

What We Offer

As a Customer Experience Researcher at Qlik, you will have the opportunity to work closely with the Voice of the Customer team, Customer Success Journey Designers and Analysts to help them assess project needs and develop appropriate research/test plans to support their objectives.



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