Customer Experience Researcher

hace 3 semanas


Barcelona, Barcelona, España Qlik A tiempo completo

Customer Experience Researcher Role

At Qlik, we're looking for a skilled Customer Experience Researcher to join our team. As a key member of our Customer Experience Management team, you'll play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.

Key Responsibilities

  • Plan, execute, and follow-up usability research activities to evaluate complex workflows across rich software interfaces.
  • Design and implement Voice of the Customer surveys and collaborate with product researchers to ensure alignment.
  • Conduct usability testing with Qlik customers and partners, and share findings with other teams.
  • Think strategically about incorporating user research best practices into future Qlik customer experience development.

Requirements

  • 2-5 years' experience in user research and usability analysis.
  • Bachelor's or Master's degree in Human-Computer Interaction, Human Factors, User Research, or related field.
  • Proven track record of executing usability studies to evaluate complex workflows.

About Qlik

Qlik is a Gartner Magic Quadrant Leader for 14 years in a row, transforming complex data landscapes into actionable insights. We serve over 40,000 global customers, leveraging pervasive data quality and advanced AI/ML capabilities to drive strategic business outcomes.



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