Customer Experience Researcher
hace 3 semanas
Customer Experience Researcher Role
At Qlik, we're looking for a skilled Customer Experience Researcher to join our team. As a key member of our Customer Experience Management team, you'll play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.
Key Responsibilities
- Plan, execute, and follow-up usability research activities to evaluate complex workflows across rich software interfaces.
- Design and implement Voice of the Customer surveys and collaborate with product researchers to ensure alignment.
- Conduct usability testing with Qlik customers and partners, and share findings with other teams.
- Think strategically about incorporating user research best practices into future Qlik customer experience development.
Requirements
- 2-5 years' experience in user research and usability analysis.
- Bachelor's or Master's degree in Human-Computer Interaction, Human Factors, User Research, or related field.
- Proven track record of executing usability studies to evaluate complex workflows.
About Qlik
Qlik is a Gartner Magic Quadrant Leader for 14 years in a row, transforming complex data landscapes into actionable insights. We serve over 40,000 global customers, leveraging pervasive data quality and advanced AI/ML capabilities to drive strategic business outcomes.
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