Customer Experience Researcher
hace 3 semanas
At Qlik, we're looking for a talented Customer Experience Researcher to join our team. As a key member of our Customer Experience Management team, you'll play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.
Your primary responsibility will be to plan, execute, and follow-up research around how our customers use and want to use our products, focusing on usability and experience. You'll work closely with our Voice of the Customer team, Customer Success Journey Designers, and Analysts to assess project needs and develop research/test plans to support their objectives.
Key responsibilities include:
- Planning and implementing usability research activities
- Synthesizing qualitative/quantitative data and translating insights into actionable recommendations
- Designing Voice of the Customer surveys and collaborating with product researchers
- Conducting usability testing with Qlik customers and partners
- Sharing and presenting findings and recommendations with other teams
We're looking for a teammate with 2-5 years' experience in user research and usability analysis, a Bachelor's or Master's degree in Human-Computer Interaction, Human Factors, User Research, or a related field. You'll need excellent verbal and written presentation skills, proficiency in qualitative and quantitative research methods, and the ability to work effectively in a remote, multi-national environment.
As a Customer Experience Researcher at Qlik, you'll have the opportunity to work on complex data challenges and turn them into new opportunities. You'll be part of a culture that values innovation, technology, collaboration, and openness, and you'll have access to genuine career progression pathways and mentoring programs.
Apply now and join our team in Barcelona, Spain, to help change how the world transforms complex data landscapes into actionable insights.
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