Customer Experience Researcher

hace 3 semanas


Barcelona, Barcelona, España Qlik A tiempo completo
Customer Experience Researcher

At Qlik, we're looking for a talented Customer Experience Researcher to join our team. As a key member of our Customer Experience Management team, you'll play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.

Your primary responsibility will be to plan, execute, and follow-up research around how our customers use and want to use our products, focusing on usability and experience. You'll work closely with our Voice of the Customer team, Customer Success Journey Designers, and Analysts to assess project needs and develop research/test plans to support their objectives.

Key responsibilities include:

  • Planning and implementing usability research activities
  • Synthesizing qualitative/quantitative data and translating insights into actionable recommendations
  • Designing Voice of the Customer surveys and collaborating with product researchers
  • Conducting usability testing with Qlik customers and partners
  • Sharing and presenting findings and recommendations with other teams

We're looking for a teammate with 2-5 years' experience in user research and usability analysis, a Bachelor's or Master's degree in Human-Computer Interaction, Human Factors, User Research, or a related field. You'll need excellent verbal and written presentation skills, proficiency in qualitative and quantitative research methods, and the ability to work effectively in a remote, multi-national environment.

As a Customer Experience Researcher at Qlik, you'll have the opportunity to work on complex data challenges and turn them into new opportunities. You'll be part of a culture that values innovation, technology, collaboration, and openness, and you'll have access to genuine career progression pathways and mentoring programs.

Apply now and join our team in Barcelona, Spain, to help change how the world transforms complex data landscapes into actionable insights.



  • Barcelona, Barcelona, España Qlik A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Researcher to join our team at Qlik. As a Customer Experience Researcher, you will be responsible for planning, executing, and following up on research around how our customers/users use and want to use our products, from a usability (ease-of-use) and experience point-of-view.Key...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    Customer Experience ResearcherAt Qlik, we're looking for a skilled Customer Experience Researcher to join our team. As a key member of our Customer Experience Management team, you'll play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.Key Responsibilities:Plan, execute, and follow-up research...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    Customer Experience ResearcherWe're seeking a skilled Customer Experience Researcher to join our team at Qlik. As a key member of our Customer Experience Management team, you'll play a crucial role in understanding user needs and designing journeys that result in highly successful and loyal customers.Your primary responsibility will be to plan, execute, and...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    Customer Experience Researcher RoleAt Qlik, we're looking for a skilled Customer Experience Researcher to join our team. As a key member of our Customer Experience Management team, you'll play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.Responsibilities:Plan, execute, and follow-up...


  • Barcelona, Barcelona, España Qliktech A tiempo completo

    Customer Experience Researcher RoleAt Qliktech, we're looking for a skilled Customer Experience Researcher to join our team. As a key member of our Customer Experience Management team, you'll play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.Key Responsibilities:Plan, execute, and follow-up...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    Transform Complex Data into Actionable InsightsWe are seeking a skilled Customer Experience Researcher to join our team at Qlik. As a Customer Experience Researcher, you will be responsible for planning, executing, and following up on research around how our customers use and want to use our products from a usability and experience point of view.Key...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    Customer Experience Researcher RoleWe are seeking a highly skilled Customer Experience Researcher to join our team at Qlik. As a key member of our Customer Experience Management team, you will play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.Key Responsibilities:Plan, execute, and...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    Customer Experience Researcher RoleWe are seeking a highly skilled Customer Experience Researcher to join our team at Qlik. As a key member of our Customer Experience Management team, you will play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.Key Responsibilities:Plan, execute, and...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    Customer Experience Researcher RoleThe Customer Experience Management team at Qlik is responsible for understanding user needs and managing various journeys and experiences that result in highly successful and loyal customers. As a Customer Experience Researcher, you will be responsible for planning, executing, and following up on research around how our...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Researcher to join our team at Qlik. As a key member of our Customer Experience Management team, you will play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.Key ResponsibilitiesPlan, execute, and follow-up research activities...


  • Barcelona, Barcelona, España Qliktech A tiempo completo

    Customer Experience Researcher RoleAt Qliktech, we're looking for a skilled Customer Experience Researcher to join our team. As a Customer Experience Researcher, you will be responsible for planning, executing, and following up on research around how our customers/users use and want to use our products, from a usability (ease-of-use) and experience...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    Customer Experience Researcher RoleAt Qlik, we're looking for a skilled Customer Experience Researcher to join our team. As a key member of our Customer Experience Management team, you'll play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.Key ResponsibilitiesPlan, execute, and follow-up...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    About the RoleAt Qlik, we're seeking a skilled Customer Experience Researcher to join our team. As a key member of our Customer Experience Management team, you'll play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.Key ResponsibilitiesPlan, execute, and follow-up research around how our...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    About the RoleThe Customer Experience Researcher will play a key part in understanding user needs and managing various journeys and experiences that result in highly successful and loyal customers, while driving technology adoption and securing successful renewals. This role will be responsible for planning, executing, and following up research around how...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    About the RoleWe are seeking a skilled Customer Experience Researcher to join our team at Qlik. As a key member of our Customer Experience Management team, you will be responsible for planning, executing, and following up on research around how our customers use and want to use our products from a usability and experience point of view.Key...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    Customer Experience ResearcherA Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    About the RoleThe Customer Experience Researcher will play a key part in ensuring our organization understands user needs and manages a set of different journeys and experiences that result in highly successful and loyal customers, while driving technology adoption and secure a successful renewal. This role is responsible for planning, executing and...


  • Barcelona, Barcelona, España Qliktech A tiempo completo

    Customer Experience Researcher RoleThe Customer Experience Management team at Qliktech is a cornerstone to ensure our organization understands user needs and manages a set of different journeys and experiences that result in highly successful and loyal customers, while driving technology adoption and secure a successful renewal.You will be responsible for...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    About the Role:As a Customer Experience Researcher, you will play a crucial part in understanding user needs and managing various customer journeys to achieve highly successful and loyal customers at Qlik.Your Key Responsibilities:Plan, execute, and follow up research around how customers use and want to use Qlik's products from a usability and experience...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Unlock Customer Insights as a UX Researcher, SubscriptionsAt Dow Jones, we're committed to delivering exceptional customer experiences that meet the evolving needs of our audiences. As a UX Researcher, Subscriptions, you'll play a critical role in shaping the future of our Consumer business portfolios, including The Wall Street Journal, Barron's, and...