Customer Experience Researcher
hace 4 semanas
We are seeking a highly skilled Customer Experience Researcher to join our team at Qlik. As a key member of our Customer Experience Management team, you will play a crucial role in understanding user needs and managing customer journeys to drive successful and loyal customers.
Key Responsibilities:- Plan, execute, and follow-up research activities to evaluate complex workflows and user experiences.
- Design and implement usability studies, surveys, and other research methods to gather actionable insights.
- Work closely with cross-functional teams, including Product Design, R&D, and Product Management, to ensure research findings inform product development.
- Present research findings and recommendations to stakeholders, including designers, technologists, project managers, and executives.
- Stay up-to-date with industry trends and best practices in user research and usability analysis.
- 2-5 years of experience in user research and usability analysis.
- Bachelor's or Master's degree in Human-Computer Interaction, Human Factors, User Research, or related field.
- Proven track record of executing usability studies and gathering actionable insights.
- Excellent verbal and written communication skills to present research findings and recommendations.
- Proficiency in qualitative and quantitative research methods, including remote testing, metrics-based testing, and survey evaluation.
- Ability to work effectively in a remote environment and communicate with colleagues across different time zones.
- A culture of innovation, technology, collaboration, and openness.
- Flexible, diverse, and international work environment.
- Genuine career progression pathways and mentoring programs.
Qlik is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.
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