Customer Experience Research Lead

hace 4 días


Barcelona, Barcelona, España Qlik A tiempo completo
About the Role

We are seeking a highly skilled Customer Experience Researcher to join our team at Qlik. As a Customer Experience Researcher, you will be responsible for planning, executing, and following up on research around how our customers and users use and want to use our products, from a usability and experience point of view. You will work closely with the Voice of the Customer team, Customer Success Journey Designers, and Analysts to help them assess project needs and develop appropriate research/test plans to support their objectives.

Key Responsibilities
  • Plan, execute, and follow-up usability studies using both in-person and remote testing methods in close cooperation with Product Design, R&D, and Product Management.
  • Conduct usability testing with Qlik customers and partners.
  • Share and present tangible findings and prioritized recommendations with other teams on a regular basis.
  • Think strategically about incorporating user research best practices into future Qlik customer experience development.
Requirements
  • 2-5 years' experience in user research and usability analysis.
  • Bachelor's or Master's degree in Human-Computer Interaction, Human Factors, User Research, or a related field.
  • Proven track record of executing usability studies to evaluate complex workflows across rich software interfaces on desktop, mobile, and the web.
About Qlik

Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.



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