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Customer Experience Operations Lead
hace 1 mes
About the Role:
We are seeking a highly motivated and experienced Site Lead for Customer Experience to join our team at Amazon. As a Site Lead, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service at our Locker+ retail locations.
Key Responsibilities:
- Lead a team of customer service representatives to provide exceptional service to our customers.
- Develop and implement processes to improve customer satisfaction and loyalty.
- Collaborate with other teams to ensure seamless execution of customer service operations.
- Provide coaching and feedback to team members to ensure they have the skills and knowledge needed to succeed.
- Identify and communicate barriers and trends that contribute to the customer and associate experience.
Requirements:
- High school or equivalent diploma.
- Experience in training others.
- 1+ years of floor leader or other leadership experience, or 1+ years of Amazon experience.
- 1+ years of retail or customer-facing experience, or 1+ years of Amazon experience.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Amazon is an Equal Opportunity Employer:
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
