Customer Experience Operations Site Lead

hace 4 semanas


Barcelona, Barcelona, España Amazon A tiempo completo
CXO Site Lead Job Summary

As a CXO Site Lead at Amazon, you will be the face of our company and contribute to our vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You will assist with customer service operations and floor leader responsibilities, interacting with customers by effectively using customer engagement strategies and modeling desired behavior for the rest of the team.

Key Responsibilities:
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast-changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.

Requirements:
• High school or equivalent diploma.
• Are 18 years of age or older.
• Experience in training others.

Preferred Qualifications:
• 1+ years of floor leader or other leadership, or 1+ years of Amazon experience.
• 1+ years of retail or customer-facing, or 1+ years of Amazon experience.

What You'll Love About This Role:
• You will have the opportunity to work in a fast-paced and dynamic environment, where no two days are the same.
• You will be part of a team that is passionate about delivering exceptional customer experiences.
• You will have the opportunity to develop your skills and knowledge in customer service, operations, and leadership.
• You will be working with a manager who is committed to building a strong site culture and supporting the growth and development of their team members.

About Amazon:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

  • Barcelona, Barcelona, España Amazon A tiempo completo

    CXO Site Lead Job SummaryAs a CXO Site Lead at Amazon, you will be the face of our company and contribute to our vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You will assist with customer service operations and floor leader responsibilities, interacting with customers by effectively using customer...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    CXO Site Lead Job DescriptionAt Amazon, we're committed to delivering exceptional customer experiences. As a CXO Site Lead, you'll play a critical role in achieving this goal by leading our team of customer service professionals at our Locker+ retail locations. Your primary responsibility will be to ensure that our customers receive the highest level of...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    CXO Site Lead Job DescriptionAt Amazon, we're committed to delivering exceptional customer experiences. As a CXO Site Lead, you'll play a key role in making this happen.About the RoleAs a CXO Site Lead, you'll be responsible for leading a team of customer service representatives at one of our retail locations. Your primary goal will be to ensure that our...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job Title: CXO Site Lead, Customer Experience OperationsAbout the Role:As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You will assist with customer service operations and floor leader responsibilities.Key Responsibilities:•...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About UsAt Amazon, we're committed to delivering an exceptional customer experience. Our Customer Experience Operations team is at the forefront of this effort, and we're seeking a talented Site Lead to join our team.Job DescriptionThe Site Lead will be responsible for leading our team of customer service representatives at one of our retail locations. This...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Customer Experience Operations (CXO) is an exciting organization within Amazon that specializes in delivering exceptional service to our customers in a rapidly changing environment.We strive to connect personally with our customers and make a positive impact on their lives, even if it's just for a few moments.As a CXO Site Lead, you will be the face of...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the Role:CXO Site Lead, Customer Experience Operations, is an exciting opportunity to join Amazon's dedicated team that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations.Key Responsibilities:Interact with customers by effectively using customer engagement strategies and model desired behavior for the...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Operations Lead to join our team at Amazon. As a key member of our Customer Experience Operations team, you will be responsible for leading our customer-facing operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead customer-facing...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the Role:We are seeking a highly motivated and experienced Site Lead for Customer Experience to join our team at Amazon. As a Site Lead, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service at our Locker+ retail locations.Key Responsibilities:Lead a team of customer...


  • Barcelona, Barcelona, España Deliverect A tiempo completo

    Customer Experience Team LeadDeliverect is a rapidly scaling global SaaS company revolutionizing technological solutions for the hospitality and Q-commerce sectors. We're seeking a Customer Experience Team Lead to oversee our global support team, providing exceptional customer service and technical issue resolution.As a key member of our team, you'll lead up...


  • Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Job Title: Customer Service Operations LeadeDreams ODIGEO is a leading online travel company, serving over 17 million customers across 46 markets.We are seeking a highly skilled Customer Service Operations Lead to join our team. As a key member of our operations team, you will be responsible for managing daily operational issues, compliance, and performance...

  • Site Operations Manager

    hace 4 semanas


    Barcelona, Barcelona, España Ethikos A tiempo completo

    Site Operations ManagerAt Ethikos, we are seeking an experienced Site Operations Manager to lead our manufacturing site. As a key member of our team, you will be responsible for delivering strategy and achieving targets, managing operations, and ensuring safety and compliance.Key Responsibilities:Develop and implement site strategies in alignment with...


  • Barcelona, Barcelona, España Ethikos A tiempo completo

    Site Operations DirectorAs a seasoned professional, you will lead and work in a dynamic manufacturing environment, driving growth and innovation. This role offers excellent opportunities for career development in a collaborative and innovative work environment.Key Responsibilities:Develop and implement site strategies in alignment with overall business...


  • Barcelona, Barcelona, España Deliverect A tiempo completo

    Job Title: Customer Experience Team Lead - Global SupportJob Description:Deliverect is a rapidly scaling global SaaS company that is revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. We are seeking a highly skilled Customer Experience Team Lead to oversee a diverse global support team providing technical support to...


  • Barcelona, Barcelona, España Bond Brand Loyalty A tiempo completo

    About Us: At Bond, we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. Our team is passionate about shaping the future of loyalty and making a real impact. We celebrate our collective drive, reward innovative thinking, and always maintain a focus on...

  • Experience Director

    hace 5 días


    Barcelona, Barcelona, España Yego A tiempo completo

    About the OpportunityYego, a pioneer in urban mobility, is seeking an experienced professional to lead its customer service operations in France. As a key member of the team, you will be responsible for ensuring exceptional customer experiences through efficient and effective support processes.About the RoleThe ideal candidate will have a strong background...


  • Barcelona, Barcelona, España Roche A tiempo completo

    Head of Site Operations and SecurityAt Roche, we believe that diversity, equity, and inclusion are essential to our success. As the Head of Site Operations and Security, you will play a critical role in driving our site's strategy, performance, and continuous development. Your responsibilities will include overseeing all aspects related to Security, Safety,...


  • Barcelona, Barcelona, España Homair - Eurocamp A tiempo completo

    Operations Manager AssistantAre you looking for a challenging role in a dynamic and multicultural environment? As an Operations Manager Assistant at Homair - Eurocamp, you will have the opportunity to develop and lead a team that delivers an exceptional experience for our customers.Key Responsibilities:Implement a strategy that consistently delivers an...


  • Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleF. Hoffmann-La Roche Gruppe is committed to fostering diversity, equity, and inclusion. As a key player in the global healthcare industry, we believe that diversity is essential to our success.The position of Head of Site Strategy and Operations is a critical role that oversees the strategy, performance, and continuous development of the Roche...


  • Barcelona, Barcelona, España Roche A tiempo completo

    At Roche, we believe that our differences are what make us stronger. As a global healthcare leader, we strive to understand the diverse needs of people around the world. We're committed to fostering an inclusive environment where everyone feels valued and empowered to succeed.About the RoleWe're seeking a highly skilled and experienced Director of Site...