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Customer Experience Operations Site Lead

hace 1 mes

Barcelona, Barcelona, España Amazon A tiempo completo

Customer Experience Operations (CXO) is an exciting organization within Amazon that specializes in delivering exceptional service to our customers in a rapidly changing environment.

We strive to connect personally with our customers and make a positive impact on their lives, even if it's just for a few moments.

As a CXO Site Lead, you will be the face of Amazon and contribute to a vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun.

You will assist with customer service operations and floor leader responsibilities, including interacting with customers, providing peer-to-peer feedback, and contributing to continuous improvement of the customer experience.

Key Responsibilities:

  • Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
  • Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
  • Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.

Work with a manager to maintain the physical safety and quality standards of the site. Work in a fast-changing and ambiguous environment. Perform additional duties, as assigned. Work flexible hours including nights, weekends, and holidays. Work 30-39 hours/week Tuesday - Saturday 8:45am to 3:15pm.

Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

BASIC QUALIFICATIONS:

  • High school or equivalent diploma.
  • Are 18 years of age or older.
  • Experience in training others.

PREFERRED QUALIFICATIONS:

  • 1+ years of floor leader or other leadership, or 1+ years of Amazon experience.
  • 1+ years of retail or customer-facing, or 1+ years of Amazon experience.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.