Customer Experience Operations Site Lead

hace 2 semanas

Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused CXO Site Lead to join our team at Amazon. As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun.

Key Responsibilities
  • Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
  • Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
  • Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
  • Work with a manager to maintain the physical safety and quality standards of the site.
  • Perform additional duties, as assigned.
Requirements
  • High school or equivalent diploma.
  • Are 18 years of age or older.
  • Experience in training others.
  • 1+ years of floor leader or other leadership, or 1+ years of Amazon experience.
  • 1+ years of retail or customer facing, or 1+ years of Amazon experience.
About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit this link.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $56,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link.

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