Cxo Site Lead, Customer Experience Operations

hace 19 horas

Barcelona, Barcelona, España Amazon A tiempo completo
Job Title: CXO Site Lead, Customer Experience Operations

About the Role:
As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You will assist with customer service operations and floor leader responsibilities.

Key Responsibilities:
• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast-changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Work 30-39 hours/week Tuesday - Saturday 8:45am to 3:15pm.

Requirements:
• High school or equivalent diploma.
• Are 18 years of age or older.
• Experience in training others.
• Preferred qualifications include 1+ years of floor leader or other leadership, or 1+ years of Amazon experience, and 1+ years of retail or customer-facing experience, or 1+ years of Amazon experience.

Compensation:
The base pay for this position ranges from $31,200/year in our lowest geographic market up to $56,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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