Customer Experience Director

hace 1 semana


Barcelona, Barcelona, España Accor A tiempo completo

About Us

The Hoxton is a series of open-house hotels, each located in vibrant neighborhoods that we love. Our goal is to provide a unique experience for our guests, where they can immerse themselves in the local culture and enjoy great hospitality.

Job Summary

We are seeking an experienced Guest Services Manager to lead our Front Office team and ensure exceptional customer experiences for our guests. As a key member of our operations team, you will be responsible for managing day-to-day hotel operations, maintaining high standards of service quality, and contributing to our business success.

Key Responsibilities

  • Lead and inspire our Front Office team to deliver memorable guest experiences.
  • Maintain high standards of service quality, ensuring that all guests receive excellent care and attention.
  • Manage day-to-day hotel operations, including front desk, concierge, and housekeeping teams.
  • Work closely with the Director of Operations and General Manager to implement changes in hotel procedures and ensure compliance with health and safety regulations.
  • Act as Manager on duty, resolving issues and finding solutions to any challenges that arise.

Requirements

  • Proven experience as a Duty Manager or in a similar role in the hotel industry.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Fluency in Spanish and English; Catalan is highly valued, and other languages are also an asset.
  • Familiarity with Opera cloud or a similar front desk operating system and understanding of GDS is a plus.

What We Offer

  • A competitive salary: €45,000 per annum.
  • A comprehensive benefits package, including food on shift, free nights at The Hoxton, and discounts across the Ennismore family.
  • Opportunities for professional growth and development, including training and mentorship.
  • A dynamic and supportive work environment, where teamwork and collaboration are encouraged.

How to Apply



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