Director of Customer Experience
hace 7 días
We are seeking a seasoned professional to lead our customer success organisation and drive growth through exceptional customer experiences. As our new Director of Customer Experience, you will be responsible for managing all customer success activities, from onboarding to support, and expanding our high-performance team by hiring and developing top talent.
Key Responsibilities:
- Develop and execute a customer success strategy to drive revenue growth and customer satisfaction
- Lead a high-performing customer success team to deliver exceptional customer experiences
- Collaborate with cross-functional teams to align on customer success metrics and objectives
- Measure and report on customer success metrics to inform business decisions
- Develop and implement processes to improve customer success and reduce churn
Requirements:
- Strong experience in leading and scaling customer success organisations
- Deep understanding of SaaS/subscription software business models and customer success
- Hands-on experience with complex high-touch products in B2B settings
- Demonstrated experience in driving organisational enhancement and process implementation
- Proven track record of hiring, developing, and motivating customer success teams
What We Offer:
- A competitive compensation package, including shares and a personal development budget
- The opportunity to work with a fast-growing company shaping the future of work
- A collaborative and rewarding work environment
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