Director of Customer Experience

hace 2 semanas


Barcelona, Barcelona, España Ntt A tiempo completo
Director, Customer Services

Ntt is seeking a seasoned professional to lead our Customer Services team. As Director, Customer Services, you will be responsible for ensuring the delivery of exceptional services to our clients.

Key Responsibilities:
  • Manage the financial performance of Customer Services, including growth, delivery profitability, and technology innovation.
  • Translate strategic objectives into actionable goals that guide day-to-day operations.
  • Collaborate with senior leadership on roadmap development and service/product offers.
  • Define client satisfaction standards and oversee implementation of client service policies.
  • Drive continuous improvement, implementing best practices and process enhancements.
  • Assess and optimize service delivery processes, tools, and methodologies.
  • Manage and mentor the team to achieve individual and team objectives.
  • Present at seminars and workshops on relevant information technology aspects.
  • Stay up-to-date with industry trends, emerging technologies, and best practices.
  • Collaborate with vendors and partners to ensure seamless integration of third-party services.

This role requires a strong leader who can foster a culture of excellence, drive innovation, and deliver exceptional results. If you have a passion for customer service and a proven track record of success, we encourage you to apply.



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