Director of Customer Experience

hace 2 semanas

Barcelona, Barcelona, España Empresa Reconocida A tiempo completo
Lead Our Customer Success Organisation

At Empresa Reconocida, we are shaping the future of work with our Outcome Management Platform. We empower enterprises like SAP, Bosch, and DB Schenker to execute their strategies more effectively by centering teams, projects, and metrics around shared outcomes. With over €15M raised, we are growing faster than ever and seeking talented individuals to join us on our journey.

Your Key Responsibilities
  • Manage all customer success activities, from onboarding and training to end-user support and account management.
  • Expand our high-performance customer success organisation by hiring exceptional talent and developing your team.
  • Measure your team's effectiveness by defining operational metrics and tracking them for enhancement.
  • Create a company-wide culture of customer success by aligning on key metrics and objectives with marketing, product, and sales.
  • Drive revenue expansion through increasing renewal rates, reducing churn, and supporting account management.
  • Boost customer lifetime value by creating a sustainable customer lifecycle and ensuring higher product adoption and customer satisfaction.
  • Enable partners with training programs, community building, and quality management.
What Makes You Successful
  • Strong experience in leading and scaling CS organisations in high-growth software companies.
  • Deep understanding of SaaS/subscription software business models and their value drivers.
  • Hands-on experience with complex high-touch products in B2B settings with large enterprise customers.
  • Demonstrated experience in driving organisational enhancement and process implementation.
  • Proven track record of hiring, developing, and mentoring CS teams to meet ambitious goals.
  • Deep empathy for customers and passion for driving revenue and growth.

  • Director of Customer Experience

    hace 7 días

    Barcelona, Barcelona, España Casa Of San Mateo County A tiempo completo

    Unlock human potential through learning with Preply, the world's leading live language platform. We match over 50,000 tutors teaching 50+ languages to learners in 180 countries.Our Preply tutors personalize and scale the learning experience with AI technology and best-in-class proprietary learning tools, delivering progress, engagement, and motivation to our...

  • Director of Customer Experience

    hace 7 días

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Lead Our Customer Success OrganisationWe are seeking a seasoned professional to lead our customer success organisation and drive growth through exceptional customer experiences. As our new Director of Customer Experience, you will be responsible for managing all customer success activities, from onboarding to support, and expanding our high-performance team...

  • Director of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España Ntt A tiempo completo

    Director, Customer ServicesNTT DATA is seeking a seasoned professional to lead our Customer Services team. As Director, Customer Services, you will be responsible for ensuring the delivery of exceptional services to our clients, driving business growth, and fostering a culture of excellence within the team.Key Responsibilities:Develop and execute strategies...

  • Director of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España Ntt A tiempo completo

    Director, Customer ServicesNTT DATA is seeking a seasoned professional to lead our Customer Services team. As Director, Customer Services, you will be responsible for ensuring the delivery of exceptional services to our clients, driving business growth, and fostering a culture of excellence within the team.Key Responsibilities:Develop and execute strategies...

  • Director of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España Ntt A tiempo completo

    Director, Customer ServicesNtt is seeking a seasoned professional to lead our Customer Services team. As Director, Customer Services, you will be responsible for ensuring the delivery of exceptional services to our clients.Key Responsibilities:Manage the financial performance of Customer Services, including growth, delivery profitability, and technology...

  • Director of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España Ntt A tiempo completo

    Director, Customer ServicesNtt is seeking a seasoned professional to lead our Customer Services team. As Director, Customer Services, you will be responsible for ensuring the delivery of exceptional services to our clients.Key Responsibilities:Manage the financial performance of Customer Services, including growth, delivery profitability, and technology...

  • Director of Customer Experience

    hace 7 días

    Barcelona, Barcelona, España Ntt A tiempo completo

    Job DescriptionNTT DATA is seeking a highly skilled and experienced Director of Customer Services to join our team. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional customer services to our clients.The successful candidate will have a proven track record of managing and delivering complex services, with...

  • Director of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Lead Our Customer Success OrganisationWe are seeking a seasoned professional to lead our customer success organisation and drive the adoption of our Outcome Management Platform among leading enterprises worldwide.As our new Director CX, you will be responsible for managing all customer success activities, from onboarding and training to end-user support and...

  • Director of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Lead Our Customer Success OrganisationWe are seeking a seasoned professional to lead our customer success organisation and drive the adoption of our Outcome Management Platform among leading enterprises worldwide.As our new Director CX, you will be responsible for managing all customer success activities, from onboarding and training to end-user support and...

  • Director of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España Ntt A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director, Customer Services to join our team at NTT DATA. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional customer services to our clients across various regions and services divisions.Key ResponsibilitiesManage the financial performance of...

  • Director of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España Ntt A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director, Customer Services to join our team at NTT DATA. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional customer services to our clients across various regions and services divisions.Key ResponsibilitiesManage the financial performance of...

  • Director of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España Ntt A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director, Customer Services to join our team at NTT DATA. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional customer services to our clients across various regions and services divisions.Key ResponsibilitiesManage the financial performance of...

  • Director of Customer Experience

    hace 2 semanas

    Barcelona, Barcelona, España Ntt A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Director, Customer Services to join our team at NTT DATA. As a key member of our leadership team, you will be responsible for ensuring the delivery of exceptional customer services to our clients across various regions and services divisions.Key ResponsibilitiesManage the financial performance of...

  • Customer Experience Director

    hace 3 días

    Barcelona, Barcelona, España Mira A tiempo completo

    About MiraMira is a San Francisco-based hormonal health company dedicated to providing integrative care and hormonal testing for individuals. Our mission is to develop data-driven solutions to empower women and individuals to make informed health decisions throughout their lives.The PositionWe are seeking a seasoned Customer Experience Director to oversee...

  • Director of Customer Success

    hace 2 semanas

    Barcelona, Barcelona, España Monta A tiempo completo

    Unlock Your Potential as a Director of Customer Success at MontaWe're on a mission to revolutionize the EV charging experience, and we need a talented Director of Customer Success to join our team. As a key member of our Customer Experience team, you'll play a crucial role in scaling our Partner Success organization and driving revenue growth through upsells...

  • Director of Customer Success

    hace 2 semanas

    Barcelona, Barcelona, España Monta A tiempo completo

    Unlock Your Potential as a Director of Customer Success at MontaWe're on a mission to revolutionize the EV charging experience, and we need a talented Director of Customer Success to join our team. As a key member of our Customer Experience team, you'll play a crucial role in scaling our Partner Success organization and driving revenue growth through upsells...

  • Unlock Human Potential as Director of Customer Support

    hace 7 días

    Barcelona, Barcelona, España Casa Of San Mateo County A tiempo completo

    At Casa Of San Mateo County, we're committed to unlocking human potential through learning.As a leader in the live language platform space, we match thousands of tutors with learners worldwide.We're seeking a highly motivated and customer-obsessed Director of Customer Support to oversee our support strategy.This leader will manage a global team, implement...

  • Head of Customer Experience

    hace 1 mes

    Barcelona, Barcelona, España The Goddard School of Las Vegas (North), NV A tiempo completo

    {"title": "Head of Customer Lifecycle", "description": "About the RoleWe are seeking a highly skilled and experienced professional to lead our customer lifecycle efforts at The Goddard School of Las Vegas (North), NV. As the Head of Customer Lifecycle, you will be responsible for developing and implementing strategies to drive customer retention,...

  • Head of Customer Experience

    hace 1 mes

    Barcelona, Barcelona, España The Goddard School of Las Vegas (North), NV A tiempo completo

    {"title": "Head of Customer Lifecycle", "description": "About the RoleWe are seeking a highly skilled and experienced professional to lead our customer lifecycle efforts at The Goddard School of Las Vegas (North), NV. As the Head of Customer Lifecycle, you will be responsible for developing and implementing strategies to drive customer retention,...

  • Customer Support Director

    hace 3 días

    Barcelona, Barcelona, España Casa Of San Mateo County A tiempo completo

    Casa Of San Mateo County is unlocking human potential through learning, and we're looking for a highly motivated and customer-obsessed Director of Customer Support to oversee and lead our support strategy.This leader will be responsible for managing a large, global team, implementing scalable processes, optimizing the customer experience, and ensuring...