Strategic Customer Success Manager Barcelona

hace 3 semanas

Barcelona, Barcelona, España Mongodb A tiempo completo
About the Role

MongoDB is seeking a highly skilled Strategic Customer Success Manager to join our team in Barcelona. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth across our strategic accounts.

Key Responsibilities
  • Work closely with customers to understand their technology strategy and provide guidance on MongoDB best practices.
  • Collect feedback and identify roadblocks from customers to inform internal teams on how to build a stronger product and go-to-market organization.
  • Act as the link between customers and product engineering to develop new innovative solutions.
  • De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB.
  • Build and execute account plans to mitigate risk and drive growth across customer portfolios.
  • Lead in-person executive business reviews for strategic customers, including interfacing with C-suite executives and other technical leaders.
  • Work on strategic internal projects to help build the Customer Success program.
  • Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts.
  • Manage relationships with Sales Leadership and Account Executives in the territory.
  • Forecast expected churn and growth to senior leadership teams.
Requirements
  • 9+ years of experience working in a Customer Success, Account Management, Client Services, or similarly customer-centric role.
  • 6+ years of experience working within or supporting large enterprises.
  • A background and passion for advocating on behalf of customers.
  • A mind for technology and the ability to learn about MongoDB and databases.
  • The ability to act with a high level of autonomy and take ownership of customer portfolios.
  • Demonstrated experience building relationships and delivering value to technical decision-makers, economic buyers, and executives.
  • An entrepreneurial mindset and the ability to build new processes and practices.
  • Team player and passion for collaboration.
  • Technical product experience or education, software development experience preferred, certifications preferred.
About MongoDB

MongoDB is a leading developer data platform that enables organizations to easily build, scale, and run modern applications. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in over 115 regions across AWS, Google Cloud, and Microsoft Azure.

We are committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

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