Strategic Customer Success Manager
hace 2 días
Empower Innovators with cutting-edge technology solutions as a Customer Success Manager at MongoDB. Our mission is to unleash the power of software and data, empowering organizations to create, transform, and disrupt industries. As a strategic advisor, you will provide guidance on MongoDB best practices and technology strategies to our customers, helping them navigate their technical environments and optimize their spend with MongoDB. You will also be responsible for building and executing account plans to mitigate risk and drive growth.
Key Responsibilities:
- Work as a strategic advisor to your customer, providing guidance on MongoDB best practices and technology strategies.
- Build and execute account plans to mitigate risk and drive growth.
- Collect feedback and identify roadblocks from customers to inform internal teams on how MongoDB can build a stronger product and go-to-market organization.
- Act as the link between our customers and product engineering to develop new innovative solutions.
- De-escalate and resolve critical customer issues and complaints.
About MongoDB: We are a leading developer data platform company, empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in over 115 regions across major cloud providers. We are committed to developing a supportive and enriching culture for everyone, and we value our employees' wellbeing and want to support them along every step of their professional and personal journeys.
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Strategic Customer Success Manager
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Strategic Customer Success Manager
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