Global Customer Experience Manager

hace 3 semanas


Málaga, Málaga, España Job Squad A tiempo completo
About Job Squad

Job Squad is a multi-lingual recruitment company with offices in Copenhagen, Denmark, and Sliema, Malta. Our team specializes in recruiting top talent from Scandinavia, the Netherlands, Germany, and Finland to various positions across Europe.

Job Description

We are seeking a skilled Global Customer Experience Manager to join our team in Benalmádena, Málaga, Spain. As part of our team, you will be responsible for delivering exceptional customer service to B2B clients around the world.

Your primary tasks will involve:

  • Responding to customer inquiries via email, phone, and chat
  • Assisting customers with travel bookings and rebookings
  • Maintaining accurate records of customer interactions
  • Escalating issues to the relevant department when necessary

You will work closely with our team to ensure seamless customer experiences throughout the entire travel process.

Requirements

To succeed in this role, you should have:

  • Native-level fluency in Dutch and excellent English language skills (B2)
  • Experience working with GDS systems and Amadeus reservation software
  • A strong understanding of e-ticketing processes
  • Excellent problem-solving skills and attention to detail
  • Strong communication and negotiation skills
What We Offer

As a Global Customer Experience Manager at Job Squad, you can expect:

  • Ongoing training and development opportunities to enhance your career in the travel industry
  • A relocation package to support your move to Spain
  • A professional work environment with a focus on community, development, and diversity
  • A comprehensive benefits package, including paid education program and web health program initiative
  • Access to social activities and team-building events

Salary: €45,000 - €55,000 per annum, depending on experience



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