Global Customer Experience Director

hace 16 horas


Málaga, Málaga, España Rinconrent A tiempo completo

We are seeking a highly skilled Global Customer Experience Director to join our dynamic team in Mijas, Malaga, Spain. With an estimated salary of 35,000 - 50,000 EUR per year, this role will be the cornerstone of relationships between property owners and guests, driving satisfaction and operational excellence.

**Role Overview**
In this impactful position, you will oversee front office tasks such as arrivals, departures, and check-in validations. Your proactive mindset, outstanding organizational skills, and talent for multitasking will be key to thriving in our fast-paced environment. Key Responsibilities include managing guest inquiries before, during, and after their stay, resolving issues promptly and effectively, and acting as the main liaison between guests and our service team.

**Requirements**
To succeed in this role, you will need Native or advanced proficiency in English (C1 or higher) plus either Spanish (C1 or higher) or a Scandinavian language. Proven background in customer service, front office, reception, or account management is essential, ideally within the holiday rental or a similar sector. Additionally, exceptional problem-solving and mediation skills, along with the ability to manage multiple tasks seamlessly, are required.



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