Global Customer Experience Expert
hace 1 semana
We're a leading customer experience innovator, empowering businesses to deliver exceptional experiences since 1982. We talk, message, text, and video chat with millions of customers every day.
Job SummaryThis is an exciting opportunity for a motivated individual to join our team as a Global Customer Experience Expert - Hybrid. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients via various communication channels.
Responsibilities- Answer incoming communications from customers in a timely and professional manner
- Connect and resolve order-related issues with customers using both written communication and voice channels
- Stay up-to-date with the latest technology and trends to provide effective solutions
- 6 months or more of related customer service experience in retail, contact center, customer electronics or similar fields
- Effective written communication skills including grammar and spelling in French-English
- Ability to act as one in a team setting
- Demonstrated desire to help solve issues, come up with solutions, and keep organized in work
- Leadership who support your career and professional development
- Inclusive culture and community-minded organization where giving back is encouraged
- Global team of curious lifelong learners guided by company values, experiential training, and access to thousands of free training and development courses
- A competitive compensation package, performance bonus opportunities, and benefits
- Relocation assistance available
The estimated annual salary for this position is $45,000 - $55,000, depending on experience and qualifications.
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