Global Customer Experience Specialist

hace 4 días


Málaga, Málaga, España Job Squad A tiempo completo

At Job Squad, we're dedicated to delivering exceptional customer experiences across Europe. We're seeking a skilled Global Customer Experience Specialist to join our team in Copenhagen, Denmark, or Sliema, Malta.

About the Role:

We're looking for a highly motivated individual to ensure our customers receive world-class support. Your primary responsibilities will include:

  • Providing timely and effective solutions to complex customer queries
  • Coordinating travel arrangements through Amadeus
  • Maintaining accurate records of interactions and updates via Client's Contact Management System
  • Collaborating with colleagues, customers, and partners to achieve seamless customer experiences
  • Escalating issues to relevant departments as necessary

Ideal Candidate Profile:

We're seeking a highly skilled and experienced professional who speaks and writes Norwegian fluently and is proficient in English (B2). You should have experience working with GDS systems, possess a strong understanding of computer handling skills, and demonstrate excellent problem-solving abilities. Strong communication and negotiation skills are also essential, along with a service-oriented approach.

What We Offer:

As part of our team, you'll enjoy:

  • Ongoing training and feedback to enhance your career in the travel industry
  • A comprehensive relocation package to assist with your move to Spain
  • Paid education programs to support your professional growth
  • A professional work environment with a focus on community, development, and diversity
  • Opportunities for social activities, such as table tennis, lunch dates, beach days, and more

Location and Salary:

This role is based in Benalmádena - Málaga, Spain. The estimated salary for this position is €45,000 - €55,000 per annum, depending on experience.



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