Retail Customer Experience Specialist
hace 4 días
**Company Overview**
BWS, part of the Endeavour Group network, is a leading retailer of alcoholic beverages across Australia. With over 1450 stores in local communities, we offer a unique opportunity to join a dynamic team that prioritizes customer satisfaction and social responsibility.
**Salary:** $60,000 - $80,000 per annum (dependent on experience)
**Job Description: Liquor Team Member**
As a Retail Customer Experience Specialist at BWS, you will be responsible for delivering exceptional customer service, creating special moments, and promoting our products effectively. Your day-to-day tasks will include:
- Engaging with customers to share your passion for our products and create memorable experiences
- Advocating for BWS loyalty programs and promoting our benefits and product offerings
- Maintaining stock levels to ensure customers have access to a wide range of choices
- Ensuring a safe and clean environment for customers and colleagues
- Upholding service of alcohol guidelines
**Required Skills and Qualifications:**
To succeed in this role, you will need:
- The ability to communicate confidently and authentically with customers
- Good availability across the day, evenings, and weekends
- The ability to work both independently and as part of a team
- A genuine interest in learning and expanding your product knowledge
**Benefits:**
As a Retail Customer Experience Specialist at BWS, you can expect:
- An exclusive discount card for BWS, Dan Murphy's, and other Endeavour Group brands
- Endeavour Wellbeing Support, offering critical incident support, career guidance, and more
**About You:**
We are looking for individuals who are passionate about providing exceptional customer experiences, have good communication skills, and are eager to learn and grow with our company. If you're motivated, enthusiastic, and want to make a positive impact, we'd love to hear from you
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