Technical Innovation Experience Specialist
hace 5 días
Vodafone is a leading telecommunications company that empowers customers with knowledge and insights on the latest technologies and innovation to help them transform their businesses. As a key member of our team, you will play a vital role in creating exceptional customer experiences.
About the RoleWe are seeking an experienced Technical Innovation Experience Specialist to join our team. In this role, you will be responsible for planning and hosting Discovery Sessions in our Customer Experience Centres (CECs), collaborating with Vodafone Business customers, and showcasing the latest innovation and tech.
Key Responsibilities- Manage the end-to-end process of booking, developing agendas, and hosting customers during Discovery Sessions.
- Deliver exceptional customer service and ensure a positive experience for all customers.
- Handle incoming customer inquiries via various channels, providing accurate information on products, services, and policies.
- High school diploma or equivalent; Bachelor's degree in Business, Communications, or a related field preferred.
- Minimum 3 years of experience in customer and innovation-related activities.
- Excellent verbal and written communication skills, strong listening, problem-solving, and presentation abilities.
- A customer-focused attitude with a genuine desire to help.
- The ability to handle stress with patience and professionalism.
- Strong time management, multitasking, and prioritization skills.
You will have the opportunity to work in a fast-paced office environment, leveraging public funding and innovation opportunities through consortiums. This role involves managing customer interactions across various channels, resolving issues promptly, and contributing to the continuous improvement of customer satisfaction and loyalty.
Based on industry standards and location, the estimated annual salary for this position is $80,000 - $110,000.
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