Fintech Technical Support Specialist
hace 5 días
At Ebury, we're looking for a talented Technical Support Specialist to join our support engineering team. As a key member of our team, you will provide comprehensive support across all areas of our business.
About EburyWe are a Global FinTech that applies new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional methods. Our goal is to empower entrepreneurs and SMEs to grow globally.
SalaryWe offer a competitive salary of around $60000 per year, depending on experience.
Job DescriptionAs a Technical Support Specialist, you will be responsible for troubleshooting applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams. You will verify and document issues and bugs for accurate tracking and escalation. Additionally, you will manage incidents, including communication with stakeholders and coordination with development teams.
Required Skills and QualificationsTo succeed in this role, you will need:
- Experience providing Level 2 (L2) support in a tech-driven business environment
- Proficient problem-solving skills and strong technical troubleshooting abilities
- Software development experience, particularly with Python
- Familiarity with AWS and/or Google Cloud, and Linux administration is a plus
We offer a range of benefits, including:
- A competitive salary
- Continuous professional growth thanks to our career progression framework with regular reviews
- Equity process through a performance bonus
- Allowance to take annually paid time off as well as during local public holidays
- Continued personal development through training and certification
We believe in creating a diverse and inclusive technology team that cares deeply about culture and best practices, and believes in agile principles. If you are a motivated and skilled individual who is passionate about delivering excellent customer service, please apply for this exciting opportunity to become an integral part of our team.
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