Technical Support Specialist
hace 4 semanas
About the Role
Ebury is a leading FinTech firm that offers a range of innovative products and services. We are seeking a skilled Technical Support Specialist to join our team in Ebury Malaga. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that our cloud applications are running smoothly and efficiently.
Key Responsibilities
- Manage tickets from the user base and provide timely and effective solutions.
- Perform data updates, simple configuration, and user creation.
- Manage connected applications and plugins, and identify common problems and themes that could be resolved by development work.
- Work with the development teams to manage changes that require formal change control.
- Maintain and promote data quality, and ensure all applications are up to date and optimised.
- Perform regular application reviews and audits with the Internal Security and Audit Teams.
- Review application roadmaps, monitor new features, and analyse their suitability for the business.
- Promote new features as they come online via blogs, pre-recorded videos, and training sessions.
- Create and maintain a knowledge base, and promote self-service in the user base.
Requirements
- 2+ years of experience in a technical service environment (either Service Desk or Application Support).
- Process-driven and diligent, with a good level of understanding of cloud technologies.
- Experience of Google's Workspace suite of applications and products is an advantage.
- Experience with ZenDesk and/or Jira or other ticketing systems is an advantage.
- Direct experience on Salesforce, or similar CRM, is an advantage.
- Salesforce ADM201 certification is an advantage, but not essential.
- English and Spanish language proficiency.
About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be.
-
Technical Support Specialist
hace 4 semanas
Málaga, Málaga, España Blu Selection A tiempo completoTechnical Support SpecialistAt Blu Selection, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to customers through various communication...
-
Technical Support Specialist
hace 4 semanas
Málaga, Málaga, España Blu Selection A tiempo completoTechnical Support SpecialistBlu Selection is seeking a skilled Technical Support Specialist to join their team in Malaga. As a Technical Support Specialist, you will be responsible for providing top-notch support to customers through various communication channels.Key Responsibilities:Provide technical support to customers via phone, email, and other...
-
Technical Support Specialist
hace 1 mes
Málaga, Málaga, España BESTSELLER A tiempo completoAt BESTSELLER, we are seeking a highly skilled and dedicated Technical Support Specialist to join our team.Position SummaryThe primary responsibility of this role is to provide exceptional technical support to our employees and partners globally. As a Technical Support Specialist, you will be the first point of contact for our users, resolving technical...
-
Technical Support Specialist
hace 3 semanas
Málaga, Málaga, España Webhelp Spain A tiempo completoJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team in Malaga. As a Technical Support Specialist, you will be responsible for providing technical support to customers via phone, email, and other channels.Key Responsibilities:Provide excellent customer service and resolve technical issues in a timely and efficient...
-
Technical Support Specialist
hace 4 semanas
Málaga, Málaga, España Webhelp Spain A tiempo completoTechnical Support SpecialistAre you looking for a challenging role that combines technical expertise with excellent customer service skills? As a Technical Support Specialist at Webhelp Spain, you will be part of a dynamic team that powers the brands of the future in tech, finance, travel, fashion, healthcare, and more.Career Growth and Personal...
-
French Speaking Technical Support Specialist
hace 6 días
Málaga, Málaga, España Recruitment Direct A tiempo completoJob Title: French Speaking Technical Support SpecialistJob Description:Recruitment Direct is seeking a French Speaking Technical Support Specialist to join our team in Porto, Portugal. As a Tier 3 Technical Support Representative, you will provide technical assistance to clients in French, utilizing your knowledge of MySQL to troubleshoot and resolve...
-
Technical Support Specialist
hace 4 semanas
Málaga, Málaga, España Blu Selection A tiempo completoJob Summary:We are seeking a highly motivated and tech-savvy Technical Support Advisor to join our team in Malaga. As a Technical Support Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to customers through various communication channels.Respond to...
-
Technical Support Specialist
hace 4 semanas
Málaga, Málaga, España RAW iGaming Ltd A tiempo completoJob DescriptionWe are seeking a highly motivated Technical Support Specialist to join our team at RAW iGaming Ltd. As a Technical Support Specialist, you will be responsible for providing technical service support internally and to our partners, responding to general questions and troubleshooting tickets in a timely manner, and supporting via a service...
-
Technical Support Specialist
hace 4 semanas
Málaga, Málaga, España BESTSELLER A tiempo completoAt BESTSELLER, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees and partners globally.Key Responsibilities:• Provide user-friendly support via telephone, mail, chat, and walk-ins, registering incidents in...
-
Icelandic Technical Support Specialist
hace 6 días
Málaga, Málaga, España Headhunt International A tiempo completoJob Requirements:• Icelandic native or fluent• Excellent communication skills• Sales experience with consumer products and services• Technical research skills to troubleshoot customer problems• Advanced internet research skills• Empathetic and a positive attitudeAbout Us:Headhunt International is a leading recruitment agency that values its...
-
Technical Support Specialist
hace 2 semanas
Málaga, Málaga, España Head Hunt International A tiempo completoAbout the Role: We are seeking a skilled Lithuanian Technical Support Specialist to join our team. As a Lithuanian speaker with excellent communication skills, you will be responsible for providing top-notch customer support to our clients.Key Responsibilities: Identify customer needs and deliver effective solutions.Guide customers through billing inquiries,...
-
Technical Support Specialist
hace 6 días
Málaga, Málaga, España Ttec A tiempo completoAbout the Role: We're seeking a skilled Technical Support Specialist to join our team in Bulgaria. As a Technical Support Specialist, you'll be responsible for troubleshooting technical issues with customers and providing exceptional customer experiences.Key Responsibilities:Provide technical support and troubleshooting to customers via phone, email, or...
-
Fintech Technical Support Specialist
hace 5 días
Málaga, Málaga, España Ebury A tiempo completoAt Ebury, we're looking for a talented Technical Support Specialist to join our support engineering team. As a key member of our team, you will provide comprehensive support across all areas of our business.About EburyWe are a Global FinTech that applies new technologies to enhance and automate financial services and processes. This allows small and...
-
Technical Support Specialist
hace 3 semanas
Málaga, Málaga, España Epam A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our team in Malaga office. As part of our global and distributed IT Support Team, you will be responsible for providing day-to-day remote support for an office of approximately 500 users. Key Responsibilities:Provide remote support for end-users, addressing a wide range of technical issues,...
-
Technical Support Specialist
hace 4 semanas
Málaga, Málaga, España The Workshop A tiempo completoAbout the Role:We are seeking a skilled Desktop Support Specialist to join our team at The Workshop. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees across multiple offices.Key Responsibilities:Provide computer systems troubleshooting and support to our corporate user base of...
-
Technical Advertiser Support Specialist
hace 3 días
Málaga, Málaga, España Recruitment Direct A tiempo completoJob OverviewWe are seeking a highly skilled Technical Advertiser Support Specialist to join our team at Recruitment Direct. As an Advertisers Support Representative, you will play a vital role in ensuring the smooth experience of small and medium-sized businesses (SMBs) that use our platforms to advertise.Key ResponsibilitiesClient Interaction: Respond to...
-
Technical Support Specialist for Lighting Products in Lisbon
hace 4 semanas
Málaga, Málaga, España Blu Selection A tiempo completoJob Title: Technical Support Specialist for Lighting Products in LisbonAt Blu Selection, we are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team in Lisbon.**Job Summary:**As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients by responding to inbound...
-
Technical Support Specialist
hace 2 días
Málaga, Málaga, España Empresa Reconocida A tiempo completoTransform your career with a leading technology and services company. We're powering the brands of the future in over 70 countries, offering a unique opportunity to grow and be inspired. **Company Overview:**We help well-known brands improve their businesses with technology and integrated solutions. If you're looking for what's next, consider this role as a...
-
Technical Support Specialist
hace 4 semanas
Málaga, Málaga, España Bestseller A tiempo completoPOSITION SUMMARYThe primary task of this position is to provide technical service to Bestseller employees and partners globally. The goal is to enable end-users to optimize their performance by solving incidents and service requests to the agreed service level. Additionally, advising and knowledge sharing must take place to make users more independent from...
-
Technical Support Specialist
hace 1 mes
Málaga, Málaga, España Blu Selection A tiempo completoJob Summary:We are seeking a highly motivated and tech-savvy Technical Support Advisor to join our team in Malaga. As a Technical Support Advisor, you will be responsible for providing exceptional customer support to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries and provide timely and effective...