Technical Support Specialist
hace 3 semanas
We are seeking a highly skilled Technical Support Specialist to join our team in Malaga office. As part of our global and distributed IT Support Team, you will be responsible for providing day-to-day remote support for an office of approximately 500 users.
Key Responsibilities:
- Provide remote support for end-users, addressing a wide range of technical issues, from simple laptop problems to complex back-end infrastructure issues.
- Log all user requests and alerts in ServiceNow.
- Collaborate with other IT team members to continuously improve the IT infrastructure.
- Develop and maintain knowledge base and procedures.
- Maintain the hardware and infrastructure inventory up-to-date.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or relevant experience in Helpdesk, remote support, and systems engineering.
- Administrative experience in Windows 11, macOS, Android, and iOS.
- Experience with Office 365, videoconferencing tools (Microsoft Teams, Zoom, etc.), and network troubleshooting (IP, DNS, DHCP, WLAN, etc.).
- Skills in patch management, log review, and local vendor management.
- Experience with ServiceNow or other ticketing systems.
- Strong interpersonal skills, proactive approach, and attention to detail.
- Ability to work under pressure and maintain meticulousness, especially in documentation and technical details.
- Good communication skills in English (B2+) and Spanish (min. B1).
We offer a comprehensive benefits package, including private health insurance, EPAM Employees Stock Purchase Plan, 100% paid sick leave, Referral Program, and professional certification opportunities. As an EPAM employee, you will have the chance to grow professionally, develop your skills, and contribute to innovative projects. We prioritize work-life balance and offer flexible work options, 24 working days of annual leave, and paid time off for public holidays.
At EPAM, we strive to create a diverse and inclusive work environment that fosters collaboration, creativity, and innovation. Our global community of experts is passionate about solving business challenges and developing cutting-edge solutions. We offer a range of career development opportunities, including internal training, mentorship, sponsored certifications, and LinkedIn courses. If you are a motivated and skilled professional looking to grow your career, we encourage you to apply for this exciting opportunity.
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